Boots Opticians
Experienced optical assistant
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Experienced optical assistant
Company Description
Boots Opticians is a leading optician with 536 stores across the UK, committed to becoming the first choice for unrivaled eye care, offering exceptional experience, value, and choice. With a wide range of over 1,000 glasses, including renowned designer brands like Gucci and Ted Baker, as well as attractive contact lens plans, Boots Opticians is dedicated to helping customers achieve their best vision. We aim to enrich the lives of our customers and team members by providing opportunities for professional growth and development. Operating in an inclusive environment, we enable our employees to thrive both personally and professionally while contributing to exceptional patient care.
Role Description
This is a full-time, on-site role for an Experienced Optical Consultant based in the West Midlands. Day-to-day responsibilities include:
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- Assisting customers with selecting eyewear and explaining their options
- Providing expert advice
- Conducting pre-screening tests
- Supporting the optometrist in delivering exceptional eye care services
- Building lasting relationships with customers
- Maintaining high standards of service
- Ensuring a seamless and enjoyable customer journey
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Qualifications
- Strong interpersonal and communication skills to deliver excellent customer service and support customers in making informed decisions.
- Comprehensive understanding of optical products, including lenses, frames, and contact lenses, with the ability to explain technical details effectively.
- Attention to detail for conducting accurate pre-screening tests, maintaining stock presentations, and assisting with troubleshooting customer concerns.
- Experience in sales and retail operations, including achieving sales targets and upselling product offerings.
- Proven ability to work well in a team environment and contribute collaboratively to the success of the store.
- Familiarity with health and safety standards and a commitment to providing a hygienic and safe environment for customers.
- Intermediate IT skills to efficiently use in-store systems, technology, and point-of-sale platforms.
- Previous experience in an optical or healthcare setting and a passion for eye care are advantageous.
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