NICEIC
Experienced Worker Assessment Programme Coordinator
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Programme Coordinator - Experienced Worker Assessment
We are looking for an organised and proactive Programme Coordinator to support the delivery of our Experienced Worker Assessment programme.
The Experienced Worker Assessment, or EWA, route enables experienced electricians to demonstrate their occupational competence and work towards recognised industry qualifications. In this role, you will coordinate the administration, candidate progression, communications, reporting and operational delivery of the programme. You will support candidates throughout the full learner journey, from initial application and eligibility review through to portfolio completion, final claim and progression to AM2E or AM2ED.
Working closely with EWA Assessors and teams across Certsure, you will ensure candidate records, assessment bookings, evidence, communications and programme reports remain accurate, up to date and compliant.
What you will be doing
- Coordinate the day-to-day administration and operational delivery of the EWA programme.
- Act as a key point of contact for candidates, providing clear and professional support throughout their journey.
- Support candidate applications, Skills Scan submissions, eligibility reviews and EWA Entry Test administration, where required.
- Coordinate Recognition of Prior Learning administration by capturing candidates’ existing qualifications, experience and evidence.
- Maintain accurate candidate records, milestones, deadlines, assessment activity and audit information across systems including Salesforce, Learning Assistant and Excel.
- Monitor candidate progress and identify outstanding evidence, overdue actions, missing documentation, non-engagement and risks to completion.
- Follow up with candidates and escalate concerns where appropriate.
- Support candidates and assessors with Learning Assistant account setup, evidence uploads, action plans, feedback records and general system queries.
- Work closely with EWA Assessors to coordinate workplace observations, professional discussions, knowledge checks and portfolio reviews.
- Maintain assessor allocation records, assessment schedules, portfolio trackers, action plans and programme risk logs.
- Produce programme dashboards and reports covering candidate volumes, progression, assessor caseloads, completion rates, outstanding evidence and key risks.
- Help identify operational bottlenecks and support improvements to candidate progression and programme completion.
- Maintain complete, accurate and audit-ready records for quality assurance, standardisation and awarding organisation review.
- Support candidate progression into NICEIC schemes, Electrician Plus-aligned training, ECS routes and wider Certsure services, where appropriate.
- Maintain programme templates, candidate guidance, process notes, trackers and controlled documentation.
- Identify data inconsistencies, process gaps and candidate journey risks, proposing practical solutions where possible.
- Provide a professional, supportive and solution-focused service to candidates, assessors and internal stakeholders.
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What we are looking for
Essential
- Experience in programme coordination, administration, learner support, assessment administration, compliance, customer service or a similar operational role.
- Strong organisational skills and the ability to manage multiple candidates, deadlines, bookings and priorities.
- Excellent attention to detail when maintaining candidate records, assessment information and compliance documentation.
- Confidence using Microsoft Office, particularly Excel, Word, Outlook and Teams.
- Experience maintaining trackers, sorting and filtering data, monitoring deadlines and producing reports.
- Experience using a CRM, learner management system, workflow platform, e-portfolio or digital assessment system.
- The ability to reconcile and maintain information across multiple systems.
- Strong written and verbal communication skills.
- The ability to explain processes clearly, follow up actions and support candidates with digital systems.
- A professional and customer-focused approach when handling candidate and stakeholder enquiries.
- The ability to work collaboratively with assessors, quality teams, customer service colleagues and other internal stakeholders.
- The ability to manage confidential and sensitive information appropriately.
- A proactive approach to identifying issues, escalating risks and improving administrative processes.
- The ability to work independently, take ownership of tasks and follow them through to completion.
- A flexible and adaptable approach to changing programme and business requirements.
- A commitment to continuous learning and Certsure’s values and behaviours.
Desirable
- Knowledge of the Experienced Worker Assessment route or vocational assessment processes.
- Experience working with portfolios of evidence, workplace assessments or Recognition of Prior Learning.
- Experience supporting City & Guilds, EAL or other awarding organisation qualifications.
- Experience administering candidate registrations, assessment bookings, completion claims or certification processes.
- Experience supporting Skills Scans, eligibility reviews, learner onboarding or candidate screening.
- Experience supporting candidates and assessors using e-portfolios, particularly Learning Assistant.
- Experience using Salesforce, Learning Assistant or similar systems to produce operational reports and dashboards.
- Experience supporting remote, field-based or multi-site teams.
- An understanding of the electrical contracting sector or recognised industry competence routes.
- Experience maintaining audit-ready records for qualification, funding, regulatory or awarding organisation purposes.
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About the role
This role has no direct line management or budget responsibilities. You will work closely with EWA Assessors and colleagues across Training, Customer Services, Sales, Finance, Quality Assurance, Technical, Product and Operations. You will play an important role in helping candidates remain engaged, understand what is required and progress efficiently through the EWA programme, while ensuring the programme remains organised, compliant and ready for audit.
Our benefits include, but not limited
- Flexible and hybrid working (depending on the role)
- 25 days’ holiday a year (plus bank and public holidays)
- Employee Assistance Programme
- Loyalty Awards
- Bike Loan
- Life assurance
- Sickness pay - Depending on your length of service, you could be eligible for our enhanced sick pay which is above the Statutory Sick Pay (SSP) amount.
- Private Medical insurance
- Learning Opportunities
- Pension
About us
Certsure offers industry-leading certification services, Building Regulations schemes, products, and support to the construction industry. We are dedicated to providing professional services and certification to a wide range of customers across the building services sector. Our products and services are delivered through the marketing-leading brand NICEIC. Quality is the foundation of everything we do and as a result, many of our products are Government recognised and United Kingdom Accreditation Service (UKAS) approved. From the technically excellent assessors to service advisors who really “get” our customers – we are always on the lookout for talented people to join our team.
We aspire to have a diverse and inclusive workplace, and as an equal opportunities’ employer, Certsure is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
PLEASE NOTE: As an employer, Certsure does not provide sponsorship as a licenced UK employer.
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