CPM UK
Experiential Account Manager
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Job Description
At Hyphen, we're looking for an experienced Experiential Account Manager to join our growing team and lead the delivery of exceptional experiential campaigns, events and activations. This is a fantastic opportunity for someone who loves building strong client relationships, managing multiple projects, and bringing creative ideas to life.
This is a full-time role working Monday to Friday, 37.5 hours per week. Salary up to £38,000 (depending on experience) You’ll also enjoy a generous holiday package, pension plan, life assurance, and access to the DIGICARE+ health and wellbeing app.
Ideal location: Stokenchurch, United Kingdom, HP14
Hybrid working available – between Office, client meetings, event delivery and project requirements.
About The Role
You'll take ownership of projects from brief through to delivery, working closely with clients, suppliers and internal teams to ensure every experience is delivered on time, on budget and to the highest standard.
You'll play a key role in shaping campaigns, driving commercial success and supporting the development of junior team members, while helping create memorable experiences that deliver real results for our clients.
What You'll Be Doing
- Managing day-to-day client relationships and acting as the primary contact across multiple projects.
- Leading the delivery of experiential campaigns, events and activations from brief to execution.
- Collaborating with clients and internal teams to develop creative solutions and campaign ideas.
- Managing project timelines, budgets, suppliers and logistics to ensure successful delivery.
- Preparing cost estimates, managing project finances and protecting profitability.
- Briefing and coordinating creative, production and operational teams.
- Supporting pitches, proposals and new business opportunities.
- Leading, motivating and developing Account Executives, Event Managers and field teams.
- Identifying risks, solving challenges and maintaining exceptional client service throughout project delivery.
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About You
We're looking for a passionate and commercially minded Account Manager who thrives in a fast-paced agency environment.
- Experience managing end-to-end experiential, events or activation projects.
- Strong client management and stakeholder engagement skills.
- The ability to manage multiple projects and priorities simultaneously.
- Excellent commercial awareness, including budgeting and financial management.
- Experience briefing and managing suppliers, production partners and internal teams.
- Strong presentation, communication and problem-solving skills.
- A proactive, organised and solutions-focused approach.
- A passion for experiential marketing, live events and creating outstanding brand experiences.
Ideally You'll Also Have
- Around 5+ years' experience within experiential marketing, events, retail activation or a related agency environment.
- Experience responding to client briefs, pitches and RFPs.
- Confidence leading project teams and mentoring junior colleagues.
- Strong Microsoft Office and digital collaboration skills.
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What’s In It For You
- Salary up to £38,000 (depending on experience)
- Working hours: Monday to Friday, 37.5 hours per week
- Holiday Package: 26 days plus bank holidays, increasing by 1 day each year of service up to 31 days plus bank holidays. Option to buy or sell up to 5 days
- Pension Plan: Secure your future with a pension plan
- Life Assurance: Enjoy peace of mind knowing you have 1X life assurance
- Peppy: Confidential access to expert health support across areas like fertility, menopause, pregnancy, and more.
- Health and wellbeing: DIGICARE+ App – Access to second opinions from doctors, counselling sessions, nutritionist advice, and gym discounts all in one place!
We are proud to foster an inclusive work environment.
We believe in a workplace that celebrates the unique perspectives and skills of all individuals believing this makes us stronger and more innovative.
Should you require any adjustments or support during the application process, please don't hesitate to let us know. Our goal is to help you feel comfortable and confident, allowing you to showcase your unique skills and abilities to their fullest potential.
Please contact recruitment@omni-service.com after completing your application to see how we can best support you.
We have been accredited Investors in People Gold award and places great importance on the training and development of our people. We work in a cooperative environment where great ideas and achievements are shared and celebrated.
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