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About The Job
As an Expert Client Advisor, you will be an ambassador of the Brand, with a special focus on a product category, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to discover your Clients and their every need, and to guide them across the Brand, delivering them the best Client experience and conveying your passion for the product. You will be the voice of your category for Clients and the team in the store. You will proactively reach out to your Clients in order to achieve individual and team goals as well as develop the business of your category.
Job Responsibilities
Be an Exceptional Client Advisor & Technical Expert
- Achieve individual and team objectives and be accountable for the sales results of your category
- Lead by example by consistently remaining the Top Seller in your category
- You will possess and maintain a strong, in-depth, and highly technical expertise of your product category which you will use to drive the category performance
- Welcome every Client and enhance their experience, setting the example of the best Client experience
- Provide expertise and comprehensive advice on your product category to Clients (whether style related or technical), supporting team members when they have Clients requiring more detailed information.
- Be a strong style advisor for your Client (e.g. fashion conscious) assess the Client's style and match with product recommendations
- Perform as a team-player, participate in all activities contributing to the overall objectives of the store
- Develop the highest Brand and product knowledge
Drive Commercial Performance of the Category In-Store
- In store, you will analyse and drive your product category forward, all the while being aware of individual and store targets and KPI's each month
- Be a partner to the Manager in charge of your category; provide the Head Office with feedback (product performance, quality, Client related information, local market, competitors, trends, missing opportunities...)
- Create and implement specific action plans to pro-actively drive the business and maximize product performance, leveraging visual merchandising, clienteling, training, and team animations
- Be the ambassador and role model for your category, demonstrating an active, genuine passion and strong enthusiasm
- Master a deep knowledge of your product category and be able to deal with the most demanding Client situations
- Nurture a thorough knowledge of the competition through monthly competitor shops and remaining informed of industry developments
- Interact with the Visual Merchandiser to make sure your category is well displayed, with a focus on product and company priorities, key sellers, slow movers, etc.
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Support & Train the Store Team on the Category
- Be a partner to the Learning Manager to develop selling skills and product knowledge in the store
- You will use your product expertise to communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, trainings).
- By reviewing product performance, you will meet 1:1 with Client Advisors to coach and develop bespoke action plans relating to your category and provide feedback on individual performance to Managers.
- You will observe the team during the selling ceremony and partner with them to introduce your product category and spot high potential clients.
Client Development
- Develop and implement clienteling strategies and action plans for your category.
- Spend time spotting high potential clients on the floor, developing event ideas focusing on your category, reviewing client lists (sleepers, etc) and growing the client base for your specific metier.
- Demonstrate leadership in terms of clienteling: know and develop Clients for the category with a focus on local Clients
- Lead by example in the management of your own portfolio of Clients, demonstrating best in class clienteling actions
- Closely follow existing Clients, proactively recruit new Clients, leveraging the different clienteling tools to engage and build long term Client relationship; manage a wide portfolio of potential Clients
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Profile
Desired Skills and Qualifications:
- Experience: 5+ years of experience in luxury retail, with a strong track record managing long-term client projects and high-value sales.
- Client Development: Proven ability to build, nurture, and convert long-term client relationships, particularly for high-value and complex purchases.
- Category Leadership: Strong understanding of how to grow a specialist category by developing clients directly and supporting the wider team in identifying and introducing opportunities into the category.
- Commercial Acumen: Solid grasp of forward planning, category strategy, and business performance, with the ability to partner with management to drive category results.
- Performance Orientation: Demonstrated ability to balance personal sales performance and KPI delivery while contributing to broader team and category objectives.
- Coaching and Team Development: Prior experience coaching or mentoring retail teams, with the ability to elevate product knowledge, selling behaviors, and category performance through training, feedback, and day-to-day partnership.
- Communication and Interpersonal Skills: Confident and credible communicator, able to engage clients and colleagues with professionalism, creativity, and influence.
- Client-Centric Approach: Highly client-focused relationship builder with a commitment to delivering an exceptional luxury experience.
- Adaptability: Comfortable operating in a fast-paced luxury retail environment, with the agility to manage high-touch, high-value client interactions.
- Professional Presentation: Impeccably presented, with a strong understanding of and commitment to luxury standards.
- Product Agility: Ability to quickly develop deep expertise in a niche and highly specific product category.
Additional Information
Louis Vuitton emphasises creating an inclusive environment and offers industry-leading training, career development opportunities, and a comprehensive benefits package.
Reference: LVM33377
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Skills
Luxury Retail
Clienteling
Sales Management
Product Expertise
Customer Experience
Category Management
Coaching
Mentoring
Commercial Acumen
KPI Management
Visual Merchandising
Relationship Building
Trend Analysis
Business Development
Style Advising
Communication
Location