Job Description

Are You Ready to Make An Impact at Grenade?

Grenade is an international active nutrition and lifestyle brand, which has grown rapidly since its launch in 2010. Driven by its strong branding, distinctive products, and highly innovative approach, Grenade has made an explosive impact in the FMCG Industry.

Role Overview

The Export Coordinator is responsible for managing the full export order lifecycle, ensuring accurate and timely fulfillment for B2B customers globally. This role involves overseeing export operations, maintaining compliance with international regulations, and supporting cross-functional teams to deliver exceptional customer service. The Export Coordinator should have strong cross-functional relationships by engaging more with operations and other departments, increasing visibility, and building confidence in communication to drive smoother collaboration and delivery.

Key Responsibilities

• Oversee the end-to-end export process, from order receipt to final delivery, ensuring all customer and regulatory requirements are met.
• Act as the primary liaison for export customers, vendors, freight forwarders, and internal departments.
• Process and manage export orders in line with customer-specific SOPs, including creation of sales orders, warehouse shipments, and transfer orders.
• Ensure accurate and complete export documentation (e.g., commercial invoices, certificates of origin, health certificates, packing lists).
• Coordinate freight bookings, manage shipment tracking, and provide proactive updates to customers.
• Maintain and update tracking and KPI reports related to export performance.
• Ensure compliance with export regulations, collaborating closely with the Compliance Manager.
• Foster a culture of accountability, continuous improvement, and customer-first thinking within the team.
• Support Sales, Marketing, and Finance teams with export-related operations and reporting.
• Manage returns (SRO creation), invoice queries, and pricing adjustments in coordination with the Finance team.
• Own the onboarding process for new export customers and ensure smooth transitions.
• Continuously review and improve export processes, incorporating feedback from the team and wider business.
• Maintain accurate records of all export transactions, quotes, and documentation.