Thermo Fisher Scientific
Export Shipping Co-ordinator
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Export Customer Service Administrator (Loughborough)
Work Schedule
Standard (Monday–Friday)
Work Environment
Office (Loughborough)
Position Overview
This role sits within our Export Customer Service Team, supporting customers across Europe, the Middle East, and Africa (EEMEA) within a global scientific products and services company.
Key Responsibilities
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Daily Handling of Export Customers
- Provide商业灵活度全球指定区域的出口客户服务
- Prepare shipping documentation for worldwide deliveries
- Admin任务包括海关和法规的适用性, 验证客户合规性
- Meet deadlines for shipments and resolve shipping-related enquiries (verbal & written)
- Coordinate TPM (Trade Compliance Management) processes
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Collaboration & Administrative Support
- Work closely with the Export Sales Team to deliver exceptional shipping & admin helpdesk
- Resolve complex shipping issues, including hazardous goods paperwork and general enquiries
- Maintain high performance metrics — individually, departmentally, and company-wide
- Balance customer satisfaction with business operational demands
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Regulatory Compliance
- Strict adherence to customs and export regulations (e.g. IATA/IMDG standards)
- Due diligence on customer compliance where required
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Customer Experience & Reputation
- Maintain a positive corporate image in interactions
- Preserve professionalism under pressure, navigating workplace complexities effectively
- Champion organisational values: Integrity, Intensity, Innovation & Involvement
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Operational Flexibility
- Readiness to adjust working hours as needed for business continuity
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Compliance with Company Policy
- Act in accordance with Dignity at Work Policy, Code of Business Conduct, and Ethics Frameworks
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Non-Negotiable Hiring Criteria
The candidate must demonstrate:
- Proven expertise in hazardous goods export shipping
- Self-motivated, independent worker with minimal supervisory need
- Strong prioritisation skills to manage high-volume workloads in a fast-paced environment
- Clear communication (both written & verbal) for customer/departmental clarity
Minimum Requirements
- 2+ A-Levels (or equivalent explanatory) – ideally (not strictly vital) in Science/English
- Intermediate proficiency in Microsoft Word & Excel
- Desirable: Prior experience in pressurised/server environments
- Advantageous qualification: Knowledge of IATA/IMDG regulations (highly recommended)
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