Farol Ltd
Extended Warranty & Service Contracts Coordinator
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About The Company
Farol Ltd is an extremely successful and growing multisite agricultural and groundcare business and the largest John Deere dealership in the UK.
Established as a family business in 1976, Farol today is made up of 280 Service, Parts, Sales, Transport and Business Support Team Members, whilst still remaining 100% family owned. Holding the renowned John Deere franchise along with many other brands, we are the market leaders in agriculture, groundcare and homeowner products.
Our vision is to deliver a preeminent service by being at the forefront of technology, whilst developing a rich and rewarding environment for our employees.
About The Role
The Extended Warranty & Service Contracts Coordinator is responsible for the administration of extended warranty programmes, manufacturer warranty registrations and customer service contracts across the business.
Working closely with Sales, Service and Warranty teams, the role ensures extended warranty applications, machine registrations and service contracts are processed accurately, efficiently and in line with manufacturer requirements.
The role is central to delivering an excellent customer experience while supporting contract compliance, service plan administration and the ongoing growth of Farol's aftersales offering.
Key Responsibilities
Extended Warranty Administration
- Process John Deere PowerGard and other extended warranty applications accurately and within agreed timescales
- Prepare and issue customer documentation for electronic signature
- Monitor outstanding documentation and proactively follow up with customers
- Respond to customer enquiries relating to extended warranty applications and documentation
- Process warranty transfers, amendments and renewals where applicable
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Manufacturer Warranty Registration
- Register John Deere and Kramer machines for manufacturer warranty
- Ensure warranty registrations align with extended warranty and service contract start dates
- Process machine re-registrations and dealer transfers using manufacturer systems
- Maintain accurate manufacturer records and resolve any discrepancies
Service Contracts
- Produce quotations for planned maintenance and service contracts
- Set up customer service contracts following machine sales
- Ensure contracts are activated accurately and within agreed timescales
- Support the administration of Gold maintenance plans and associated compliance requirements
- Assist with contract renewals and fleet contract administration
Contract Monitoring
- Monitor machine operating hours to ensure service plans remain aligned with customer usage
- Support proactive reviews of fleet contracts and identify contracts approaching renewal
- Assist in maintaining compliance across all customer maintenance agreements
- Produce maintenance booklets and supporting customer documentation
Person Specification
Essential
- Previous experience in a busy administrative or coordination role
- Excellent organisational skills and exceptional attention to detail
- Strong written and verbal communication skills
- A customer-focused approach with the confidence to communicate professionally by telephone and email
- Ability to prioritise workloads and manage multiple tasks simultaneously
- Good IT skills, including Microsoft Office applications
- Ability to learn manufacturer systems and internal software
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Desirable
- Experience of warranty administration, service contracts or maintenance agreements
- Experience within agriculture, automotive, construction or a similar technical industry
- Knowledge of John Deere systems, SVAP or equivalent manufacturer portals
- Experience using CRM or ERP business systems
About The Benefits
We can offer a highly competitive annual salary of £32-35k dependent on experience, up to 25 days holiday (plus Bank Holidays), company pension, employee discount schemes, employee wellbeing and financial planning service, cycle to work scheme
Why come to Farol?
Farol is the leading John Deere dealership in the UK with people at the heart of its strategy. We know that our people are the key to our success and we make sure we appreciate and reward everyone's contribution. Not only do we recognise expertise, skills and professionalism, we value highly the very things that make our team members unique: their passion, their dedication, their approachability and the fact that going the all-important extra mile is second nature.
We can offer an environment where Teamwork is key and where you can truly develop new skills and flourish. Working closely with the John Deere team, we can provide all the product and systems training you need to transfer your mechanical/technical skills from other industries.
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