HM Revenue & Customs
External Communications Manager
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Job Description
You will work closely with project teams and senior stakeholders, including senior leaders and ministers, to ensure communications align with delivery plans, risks and dependencies. By ensuring the right messaging reaches the right audiences at the right time, you will help maintain momentum, manage expectations, and mitigate reputational risk throughout the lifecycle of the project.
You will lead the delivery of external communications products and channels, including GOV.UK content, stakeholder briefings, agent communications, guidance updates, and targeted engagement with businesses and representative bodies. You will ensure communications are consistent, coordinated, and grounded in delivery reality.
Operating in a fast-paced and evolving environment, you will adapt communications activity in response to changing priorities, feedback and emerging issues, ensuring external audiences remain informed, prepared and confident in engaging with new services.
Person Specification
You will bring strong external communications experience and a clear focus on delivering outcomes that support complex change.
In this role, you will:
- Enable successful delivery of SDEC and other CCG digital projects by ensuring external communications support key releases, transitions and implementation activity
- Drive understanding and adoption by translating complex change into clear, practical and actionable messages for businesses, agents and customers
- Strengthen trust in HMRC services by ensuring communications are timely, transparent, accurate and accessible
- Deliver high-quality communications products across key channels including GOV.UK, agent updates, external guidance, stakeholder packs and briefing material
- Support senior leaders and ministers with clear, concise communications that reflect delivery progress and key messages.
- Identify and manage communications risks, ensuring issues are anticipated early and handled proactively.
- Align communications activity across delivery teams to ensure consistency, clarity and a single version of the truth.
- Maintain pace by responding quickly to changes in delivery timelines, risks and stakeholder needs.
- Build strong working relationships with internal teams and external stakeholders, including businesses, agents and representative bodies.
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Essential Criteria
You will have experience delivering external communications in complex, high-profile environments and a track record of supporting successful change.
You will be able to demonstrate:
- The ability to design and deliver external communication strategies aligned to project delivery and behavioural change.
- Experience producing and managing tactical communications across multiple external channels such as GOV.UK content, stakeholder briefings, and guidance products.
- Experience translating complex operational or technical change into clear, accessible messaging for businesses and external stakeholders.
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Desirable Criteria
- Experience engaging with external stakeholders including agents, businesses and representative bodies.
- The ability to anticipate and manage communications risks in a fast-paced and high-profile delivery environment.
- Strong judgement and the ability to provide clear, confident advice to senior leaders and ministers.
- Experience using insight and feedback to shape communications and improve effectiveness.
- The ability to manage competing priorities while maintaining quality, accuracy and attention to detail.
- A proven ability to build effective working relationships to support coordinated and aligned delivery.
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
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