EY
EY Help HR Contact Centre Advisor - Senior Associate - 12 months secondment - Birmingham
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
At EY, we’re all in to shape your future with confidence
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
Role Title
EY Help HR Generalist Advisor (Senior Associate)
- Reporting to: EY Help HR Manager
- Location: Birmingham
The Opportunity
In this role, you will play an important part in the EY Help HR team. You will spend most of your time offering high-quality first-line HR advice and guidance on a wide range of queries via our HR helpline, email, or chat function. Your key mission will be to advise on HR policy and practice relating to employment with EY. You will work with many internal teams in the TSS to resolve a range of queries, including pay and benefits issues.
Key Responsibilities
- Provide a clear explanation of HR policy to employees and counselling managers on a wide range of subjects
- Make decisions and apply commercial judgment in dealing with HR policy issues (e.g. parental leave, flexible working)
- Guide employees and line management appropriately to help them navigate through the People/HR intranet pages
- Record details of incoming calls, emails, and chats in a timely and accurate manner, tracking through to closure/resolution using ServiceNow
- Escalate queries requiring ongoing case support to:
- The EY Help HR Counsellor Advice Team, or
- The EY Help HR Team Leader, as appropriate
- Ensure a comprehensive knowledge of the HR Intranet and share best practices with stakeholders
- Contribute to UK TSS and wider HR teams by identifying trends, repeated queries, or emerging issues in HR policy & procedures
- Build and maintain excellent customer service standards
- Ensure compliance with Data Protection Act at all times
- Contribute to UK TSS and wider HR projects and initiatives
- Commit to personal development, completing appropriate learning and development activities
- Keep abreast of EY HR policy and process developments
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Skills & Attributes for Success
We are seeking candidates with:
-
Minimum one year’s HR professional experience (ideally in large corporate organisations) with knowledge of:
- Employment law
- HR processes
-
Ability to demonstrate:
- Business knowledge
- Use of initiative
- Proactivity
-
Experience in service delivery environments, including:
- Management of customer relationships in front-line roles
- Provision of advice via telephone
-
This is an excellent generalist role with progression opportunities into:
- Employee Relations
- Case management
Essential Requirements
✅ Qualification level: Equivalent to A-Levels (or CIPD qualification) ✅ Knowledge of operational HR systems ✅ Ability to adhere to and enhance HR procedures ✅ Excellent communication & interpersonal skills (with influence & stakeholder management) ✅ Ability to work under pressure during busy periods (cyclical workloads) ✅ Strong risk management
Ideal Qualifications
🔹 Experience in shared services centre environments
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What We Look For
We’re seeking an enthusiastic team player who:
- Demonstrates excellent customer service skills
- Committed to personal development
- Flexible to support colleagues during varying workloads
What Working at EY Offers
A competitive remuneration package aligned to individual & team performance. Our Total Rewards package includes:
- Support for flexible working and career development
- My Reward platform for customisable benefits (holidays, health & wellbeing, insurance, savings, discounts, promotions)
Additionally:
- Support, coaching & feedback from exceptional colleagues
- Opportunities to develop new skills
- Career progression with freedom & flexibility in role execution
We are committed to inclusive employment and can consider flexible working arrangements. Achieving lifestyle balance without sacrificing career growth is a priority. While some roles may require travel or client-site presence, our flexible policies accommodate these needs.
About EY
A global leader in:
- Assurance
- Tax
- Transaction services
- Advisory
EY leverages finance expertise, data, AI and advanced technology to:
- Build a better working world
- Shape client futures with confidence
- Address key issues today
jointly, EY teams operate across 150+ countries/territories, delivering a diverse range of services through global collaboration.
Build your legacy with us. (Contact information and application instructions omitted—focuses on core job details as provided.)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills