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Fabric Care Concierge (FCC)
Location: South West London | Start: Immediate | Hours: Flexible | Pay: Competitive
LAVE – a modern fabric-care atelier – is looking for a reliable, professional to join our growing Fabric Care Concierge (FCC) team. The FCC team is the face of LAVE, delivering a premium, personalized fabric care experience. You will engage directly with clients, managing garment collections, inspections, and care recommendations while embodying LAVE’s values of genuine, intentional care—for people, the planet, and the preservation of what matters.
WHAT YOU’LL DO
- Client Care: Build trusted, respectful relationships during garment collections and returns.
- Garment Handling: Inspect garments and home textiles, identify care needs, and document client preferences.
- Service Guidance: Recommend relevant LAVE services including care, restoration, storage, or detergent solutions.
- Logistics Coordination: Prepare items for secure transport, liaise with drivers, and ensure timely, accurate handovers.
- Quality Assurance: Review completed services before return and follow up to ensure client satisfaction.
- VIP Support: Occasionally manage high-touch drop-offs for premium clients.
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WHAT YOU BRING
- Reliability & Care: Punctual, trustworthy, and naturally attentive to detail when handling premium garments and home textiles.
- Client-Facing Confidence: Professional communication style with the discretion to engage clients respectfully and thoughtfully.
- Adaptability: Comfortable working independently and collaboratively, with a flexible approach to hours and scheduling.
- Technical Ease: Basic digital fluency for managing records and coordinating service updates.
- Industry Insight (Preferred): A background or qualification in fashion, textiles, or fabric care is a strong advantage.
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