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Facilitator, Client Experience, and Content Creator, Full TIme, Southend
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Facilitator, Client Experience, and Content Creator Southend Campus | Full Time
We have an exciting opportunity to join South Essex College as a Client Experience Facilitator and Content Creator at our Southend Campus. This is a dynamic role at the heart of our Hairdressing and Beauty provision, focused on increasing client engagement, driving footfall into our commercial salons, and showcasing the exceptional work of our learners through creative and engaging content.
The successful applicant will be passionate about customer experience, marketing and social media, with the ability to build strong relationships with clients, students, staff and the wider community. You will play a key role in promoting salon services, supporting events, creating digital content, managing social media activity, and developing initiatives that increase client bookings and repeat visits.
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Working closely with curriculum teams, you will help raise the profile of our Hair and Beauty salons, ensuring clients receive an outstanding experience from initial enquiry through to appointment and follow-up engagement. You will be responsible for delivering an exceptional client journey, supporting promotional campaigns, creating compelling content across digital platforms, and implementing innovative marketing activities that contribute to salon growth and learner success.
As a key member of the team, you will demonstrate excellent communication, organisational and creative skills, with a proactive approach to identifying opportunities that enhance the customer experience and increase commercial activity within the salons.
Please use the application platform to highlight your experience, achievements and competencies relevant to this role.
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Our Benefits
- 30 Days Holiday Entitlement
- College Additional Leave
- Local Government Pension Scheme
- Discounted On-Site Hair and Beauty Facilities
- Free Eye Test and Contribution Towards Glasses for VDU Users
- Free Breakfast on Campus (Term Time Only)
- Free On-Site Parking (Subject to Space/Permits)
- Wellbeing and Health Support
- Cycle to Work Scheme
- Contribution to Flu Injections (College discretion applies)
South Essex College is the largest provider of technical and vocational education and training for 16–18 year olds, adults and apprenticeship provision within Essex – and we are growing. The College reserves the right to fill this vacancy ahead of the closing date if a suitable candidate is found. Only applications made via our College website will be considered.
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