Operational and Team Support

• Prepare premises across sites for meetings, inspections, events and activities, adopting a flexible approach to out-of-hours working.
• Provide clear handovers and updates to colleagues, particularly where work is shared across multiple locations.
• Support centre teams to ensure the smooth day-to-day operation of Navigators provision.
• Attend meetings and training sessions as required.

Personal and Professional Conduct

• Act courteously and professionally with students, staff, parents, visitors and contractors at all times.
• Work reliably and independently, using initiative to identify and resolve issues across sites.
• Maintain confidentiality and comply with all organisational policies, including safeguarding, health & safety and equality.
• Demonstrate commitment to Navigators’ values and continuous improvement.

Skills and Abilities

• Strong practical maintenance skills, with the ability to carry out minor repairs, basic plumbing, decorating and general upkeep tasks safely and competently.
• Ability to manage workload independently across multiple sites, prioritising tasks effectively and responding flexibly to changing operational needs.
• Good organisational and time-management skills, including the ability to plan travel between sites and meet deadlines.
• Ability to identify hazards, defects and maintenance issues proactively, taking appropriate action to make areas safe and escalate concerns when necessary.
• Clear and confident communication skills, enabling effective interaction with staff, students, contractors and visitors across different locations.
• Ability to supervise contractors on site, ensuring safeguarding, health & safety and agreed work standards are maintained.
• Strong problem-solving skills, with a calm and practical approach to unexpected issues or emergency situations.
• Ability to maintain accurate records, including maintenance logs, health & safety checks and handover information between sites.
• Basic IT skills, including email use and digital record-keeping or fault-reporting systems.
• Ability to work flexibly, including early starts, occasional out-of-hours working or emergency call-outs where required.
• A professional, reliable and approachable manner, supporting the creation of safe, calm and welcoming environments for children and young people.

Experience and Qualifications

Essential

• A good standard of general education, with sufficient literacy and numeracy skills to complete records, communicate effectively and follow health and safety procedures.
• Relevant experience of facilities, site or building maintenance, including general upkeep, minor repairs and routine safety checks.
• Demonstrable competence gained through practical experience or relevant training in facilities, maintenance, building care or related trades.
• Experience of working independently, using initiative to identify issues, prioritise tasks and respond appropriately without close supervision.
• Experience managing a varied workload, balancing planned maintenance with reactive tasks across different priorities.
• Experience of working across multiple locations or environments, or clear evidence of being able to manage responsibilities across more than one site.
• Experience of health and safety compliance in the workplace, including identifying hazards, reporting defects and following safe systems of work.
• Experience communicating effectively with a range of people, including staff, contractors and visitors.
• Experience of maintaining accurate records, such as maintenance logs, checklists, fault reports or handover notes.
• A full UK driving licence with access to your own vehicle (Business insurance) and the ability to travel around Greater Manchester
• Willingness to undertake mandatory training, including safeguarding, health and safety and any other training required to support the role.
• GCSEs (or equivalent) in English and Maths.

Desirable

• Experience working in an educational, alternative provision, youth or child-centred setting.
• Experience of supervising contractors on site, ensuring safeguarding and health & safety requirements are adhered to.
• Experience of multi-site facilities responsibility, particularly within education or public-facing services.
• Experience of opening and closing premises, including key-holding, out-of-hours working or emergency call-outs.
• Experience of grounds maintenance, including litter management, basic gardening or seasonal tasks.
• Experience supporting inspections, audits or compliance checks, such as health & safety, safeguarding or fire safety.
• Trade-related or facilities-related qualifications or training, e.g. basic plumbing, electrical awareness, fire safety, IOSH Working Safely or similar.
• First Aid qualification, or previous first aid training.
• Experience using digital systems, such as email, fault-logging or maintenance tracking systems.

Behaviours and Attitudes

• Empathy: Foster a supportive environment that encourages understanding and compassion among learners and staff.
• Integrity: Uphold honesty and strong moral principles in all interactions and decisions.
• Resilience: Encourage learners to develop coping strategies and the ability to bounce back from challenges.
• Trust: Build a culture of trust where learners feel safe to express themselves and take risks in their learning.
• Authenticity: Encourage learners to be true to themselves and embrace their individuality.
• Commitment: Instil a sense of dedication to personal growth and the learning process.
• Honesty: Promote transparency and truthfulness in all communications and assessments.
• Enjoyment: Create a joyful learning environment where learners find pleasure in their educational experiences.
• Learning: Encourage a lifelong love of learning and curiosity about the world.
• Respect: Cultivate an atmosphere of mutual respect among learners, staff, and the wider community.