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Facilities Assistant
Facilities Service Delivery Team Assistant (City Region Property Portfolio: RSSS) – Bristol, South West England, BS1 6EH
About the Role
Working in the Facilities Team under the guidance of the Facilities Manager for the South of England, you will play a pivotal role in supporting the overall operation, functional delivery, Facilities and Physical Security activities for Homes England at the Bristol office.
The team of 17 consists of enthusiastic, friendly, and highly experienced professionals dedicated to transforming how Homes England manages accommodation. Our mission is to maximise space efficiency, minimise costs, and optimise operational function across our office environments to support colleagues.
The Facilities Team strives to deliver ex Exceptional customer service, resolving Facilities and Maintenance (FM) tasks within published SLAs (Service Level Agreements) wherever feasible. The team encourages innovation and creativity in solving operational challenges.
Responsibilities
- Join a small, collaborative, and dynamic team committed to delivering outstanding Facilities and Physical Security services.
- Operate alongside the Facilities Manager, South of England, to enhance operational efficiency and decision-making.
- Assist key stakeholders and a professional team to deliver high-quality, consistent, and timely resolution of high-volume tasks.
- Provide a safe, secure, and efficient office environment, enabling teams to operate at their best.
- Collaborate in ambitious Facilities and Physical Security projects to evolve the service offering while balancing day-to-day delivery.
- Opportunities to innovate and shape future improvement strategies in Facilities Management.
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Person Specification
Essential Criteria
- Proficient delivery of high-quality facilities services within property and related environments.
- Ability to problem-solve creatively and deliver complex operational tasks aligned with organisational goals.
- Strong customer service orientation—acting as the welcoming representative of the agency.
- Resilient, collaborative, and mission-driven mindset, echoing Homes England’s values, behaviours, and culture.
- Strong people skills—able to engage effectively with colleagues and work cohesively within the team.
Benefits
Homes England offers an outstanding range of benefits for its employees:
- Holiday Entitlement: 33 days annual leave (excluding 8 statutory bank holidays).
- Flexible Working: A strong culture of flexibility with options such as part-time, job sharing, or compressed hours.
- Health and Wellbeing: Access to Nuffield Proactive Health Clinics (health screening) and a free 24/7 Employee Assistance Programme, along with Occupational Health support.
- Professional Development: Approved job-related professional membership subscriptions.
- Family Support: Comprehensive parental leave policies (maternity, paternity, and shared parental leave).
Additionally, Homes England offers access to educational opportunities and a diverse, inclusive workplace.
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Selection Process & Legal Considerations
- Applicants must undergo a disclosure and barring security check.
- Successful candidates will be required to complete a Baseline Personnel Security Standard (BPSS) check.
- Review job details in the attached Job Description for further context.
Equal Opportunities Employer: Homes England welcomes candidates from all backgrounds and is proud to be an inclusive organisation.
- Nationality Requirements:
- Open to UK, Commonwealth, EEA, and certain non-EEA nationals. Please refer to eligibility guidance.
- Accessibility: The role follows Disability Confident Scheme principles with guaranteed interviews for disabled applicants meeting minimum selection criteria.
Contact for further application details:
- Email: Recruitmentinfo@homesengland.gov.uk
- Further security checks and requirements will apply post-offer.
AI Note: Artificial intelligence tools may help streamline application support, but all content must be authentic and truthful. falsified submissions (including AI-generated content) may invalidate your application. Details in Candidate Guidance.
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