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Facilities Coordinator at OB
As a Facilities Coordinator at OB, you will play a key role in the day-to-day operations of the Facilities department, ensuring a high level of service is delivered across our stores and support offices. Working closely with the Facilities Manager, you’ll support departmental goals and help drive improvements in how we work and the services we provide.
This is a hands-on and fast-paced role that will see you coordinate a wide range of tasks, from managing communication between stores and contractors, to supporting compliance tracking and departmental projects. You’ll also assist with new store openings, help monitor contractor performance, and work alongside teams such as Health & Safety and Property to support wider business needs.
Our Support Office is based in Tolworth, near Chessington, only a 30-minute journey from London Waterloo. We offer hybrid working with a split of 3 days in the office and 2 days home working per week, and are open to having conversations about working flexibly.
A Bit About Us
At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work.
Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do.
Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.
More About the Role
An OB Facilities Coordinator will:
- Provide day-to-day support across Facilities, Health & Safety, and wider business operations as directed by the Facilities Manager.
- Act as the first point of contact, internally, for store teams regarding queries, escalating where needed.
- Assist with planning and conducting store visits to support Facilities and H&S audits and provide follow-up communication or training under the guidance of the Facilities Manager.
- Carry out procurement and ordering for stores and support office functions as required, reviewing supplier costs and carrying out regular price comparisons.
- Support coordination of new store mobilisation activities and process improvements.
- Help maintain relationships with landlords and agents by coordinating documentation.
- Develop and maintain strong working relationships with contractors providing guidance based on site feedback.
- Support the Facilities Manager in reviewing contractor performance against set KPI’s and SLA and gathering store feedback and incident reports. Provide feedback to contractors and compile quarterly reporting internally.
- Liaise with the New Store team as a point of contact for approved contractors, raising any issues or observations.
- Help maintain the contract management system (CMS) and support the control of contractor processes.
- Assist with utilities supplier communications and maintain data records to support efficient systems management.
- Support the Facilities Manager in the delivery of Facilities-led projects and maintenance work.
- Assist with procurement tasks, collating quotes and maintaining budget tracking sheets for small-scale or ongoing works.
- Coordinate logistics for office moves and department changes, working closely with internal teams including IT and H&S.
- Monitor compliance and outstanding job reports, helping identify recurring issues and reporting for the purposes of improving service delivery.
- Support the implementation of updates to Facilities procedures and contribute ideas for process improvements.
- Act as a department contact for store task management software, helping with communications and responding to system-related queries.
- Work collaboratively with the Health and Safety team to support the implementation of risk-reducing initiatives and maintain best practices.
- Assist with documenting and communicating changes to H&S procedures across stores and offices.
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Bonas Benefits
- Generous employee discount up to 50% off all OB products
- Free access to our 24 hour employee assistance programme with Care First – offering financial, emotional and vocational support
- Flexible holiday – 30 days (including bank holidays) – increasing to 35 days with length of service
- Annual discretionary profit related bonus scheme
- Free membership for our Westfield Health Cash Plan or Private Medical
- Auto-enrolment into our pension plan
- Free access to our onsite gym
- Cycle to work scheme
- Refer a Friend incentive
- Quarterly free lunch
- Enhanced maternity, paternity, adoption and shared parental leave
- Equity, Diversity and Inclusivity Voice network and EDI team
- Mental Health First Aider support
- Education and support throughout Looop eLearning platform
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What We Look For
- Working knowledge of Facilities Management
- Basic technical understanding of hard and soft FM services
- Excellent organisational and coordination skills
- Good communication and interpersonal skills
- Comfortable working across multiple priorities with attention to detail
- Proactive and willing to learn from senior team members
- Approachable and adaptable to change
- Self-motivated
- PC literate, with strong working knowledge of Microsoft Word, Excel, Outlook
Equity, Diversity & Inclusion at OB
At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.
It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities.
Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme.
To read more about our ED&I commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity
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