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Facilities Lead - Sky Spaces
Role Overview
Location: Osterley, Greater London
Salary: Competitive
Working Hours: 08:00–17:00 (Monday to Friday)
Benefits
- Private healthcare
- 25 days holiday + bank holidays
- Health cash plan
- Discount shopping, gym, and days out
- Learning & development opportunities
- Paid volunteering days
- (plus many more)
About EMCOR UK
At EMCOR UK, we revolutionise facilities management and foster a culture of collaboration. Our unique insight platform, "One Data World", enables data-driven decision-making to enhance workplace efficiency and sustainability. Guided by our purpose—"create a better world at work"—we help customers reduce operational burdens, achieve net zero, and reimagine facilities for optimal performance.
Our approach is rooted in safety, compliance, and assurance, empowering customers to focus on their core business while we manage facilities effectively.
Role Overview
Responsible for: Overseeing day-to-day operational activities at the Sky Spaces Osterley Campus, including:
- Maintenance management
- Ensuring campus safety, functionality, and adherence to SLA/KPI standards
- Managing physical spaces efficiently
About The Role
What You’ll Do
- Conduct daily building walks, identifying and escalating defects/actions via the EMCOR UK Service Desk.
- Attend site audits and housekeeping tours, raising issues and tracking resolutions.
- Coordinate with customers, contractors, and stakeholders to minimise operational disruption and ensure stakeholders are informed.
- Maintain regular communication with customers, attending meetings and providing work updates.
- Compile reports, feedback, and administrative documentation for customer and EMCOR UK management.
- Uphold compliance with policies, SOPs, safe working practices, and industry standards.
- Monitor and align KPIs and SLAs, addressing shortcomings with relevant parties.
- Represent EMCOR UK in stakeholder meetings, ensuring action items are followed up.
- Coordinate work between Sky Spaces contractors and EMCOR teams, with limited technical oversight.
- Promptly address PPM (Planned Preventative Maintenance) and SI (Service Initiations) schedules.
- Maintain a positive public image for EMCOR UK and Sky Spaces through relationship management.
- Complete required training within deadlines.
- Lead by example in aligning with EMCOR’s code of conduct and values.
- Foster a learning culture, offering mentorship, succession planning, and performance reviews.
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Responsibilities
- Line management of on-site teams/accounts (direct reports TBD) as requested.
Professional Requirements
Previous experience in high-end facilities management, spanning:
- Multiple locations and business-critical operations
- Advantageous: Media and broadcast environments
- Strong knowledge of building systems and guidelines
- Demonstrated leadership in regulatory compliance, safety, and operational excellence
- Skilled in quality assurance, customer service, and risk mitigation
- Proficient in MS Office (written reports, spreadsheets, presentations)
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Key Traits
Demonstrate:
- Leadership with gravitas and the ability to inspire others
- Customer empathy, capable of quickly understanding stakeholder needs
- Energy, motivation, and fast-paced resilience under pressure
- Clear, adaptable communication (verbal and written)
- Determination to solve challenges and drive decisions forward
- Mentorship prowess to boost team performance
Additional Considerations
- Location: Fully site-based at Sky Spaces Osterley Campus (some on-call/overtime may be required).
- Confidentiality: Access to sensitive operational details—strict data privacy observed.
- Diversity & Inclusion: Commitment to fostering a mutually respectful, equitable workplace with equal opportunities.
Our Promise to You
At EMCOR UK, we invest in our people and promote an inclusive, supportive environment with:
- Industry-leading parental policies
- Refer-a-friend perks (£500 per successful referral)
- GEMS internal recognition scheme (vouchers for Amazon, retail/dining)
- Extensive training & career progression
- Gym discounts, Phone plans, Car leasing, Breakdown cover
- Bike-to-Work scheme
- Assistance programmes (Legal, Financial, Health Guidance)
- Dental and health schemes: Including optical support, physiotherapy.
- + a broad array of lifestyle perks to enhance well-being*
*Note: Benefits are intentionally kept concise, reflecting EMCOR’s statement to "never add, infer." Only explicitly listed items were reformatted.
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