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Facilities Manager
Hospitality Manager – Care Home (Norwich Area)
One of the UK’s leading healthcare providers has an exciting opportunity for a committed Hospitality Manager to join their outstanding care home in The Brooke, Norwich.
This care home prides itself on tailored, high-quality care, ensuring residents receive an exceptional experience whilst staff enjoy a supportive, values-driven environment.
About the Role
The Hospitality Manager plays a pivotal role in delivering compassionate, empathetic, and transparent care while maintaining a positive and engaging environment for both staff and residents.
Key Responsibilities
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Service Delivery
- Align service experiences with the home’s family values, ensuring empathy and transparency in all interactions.
- Foster a culture of teamwork, continuous improvement, and high-quality service among staff.
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Resident Wellbeing
- Ensure every resident receives an exceptional, personalised experience that meets and exceeds their needs and expectations.
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Food Service Management
- Collaborate with the executive chef to plan, prepare, and deliver high-quality meals in a timely and efficient manner.
- Oversee menu development to cater to dietary requirements and nutritional needs.
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Activities Coordination
- Develop and maintain a dynamic activities programme that is engaging, fun, and promotes health and wellness for residents.
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First Impressions & Housekeeping
- Maintain best-in-class first impression standards for all visitors.
- Ensure exceptional cleanliness, hygiene, and infection control across the facility.
Essential & Preferred Qualifications
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Must-have:
- Proven experience in Hospitality Management, preferably within a healthcare or care setting.
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Desired:
- Exceptional people management skills – ability to motivate and empower a team to deliver outstanding service.
- Strong communication skills (both written and verbal) for effective collaboration with staff, residents, and stakeholders.
- First impressions expertise – ensuring a seamless and pleasant experience from arrival to departure.
- Food service knowledge, including menu planning, nutrition, and dietary considerations.
- Understanding of elderly care – ability to design engaging, inclusive activities that enhance wellbeing.
- Housekeeping mastery – expertise in cleaning, hygiene, and infection control protocols.
- Budget management skills – balancing cost efficiency with high-quality service delivery.
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Salary & Benefits
- Starting salary: £32,000 per annum (full-time, permanent, 40 hours/week – 9am–5pm).
- Generous benefits package:
- Reward Gateway support (discounts, wellbeing, employee assistance, and more).
- Paid training & career development with a structured induction programme.
- Comprehensive support during the DBS application process.
- Living Wage Employer – fair compensation for all staff.
- Positive, supportive work culture.
Reference ID: 7092
Apply today!
📞 Contact on 638 or send your CV for this fantastic opportunity.
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