Role Responsibilities:

• Oversee the management of day-to-day operations in London Campus sites.
• Oversee all major JCT projects from inception to completion.
• Mentor and guide the operations team to develop their skills.
• Mentor the Operations Manager to increase managerial skills and implement processes to drive team performance.
• Oversee the management of all licences for alterations and ensure they are agreed on time and executed thoroughly. Escalating any issues where required.
• Take responsibility for ensuring effective communication and accountability thrives within the team and that regular meetings take place.
• Oversee performance of contractors to ensure expected standards are met.
• Oversee office moves to ensure a swift transition is executed with no disruption.
• Audit processes and procedures in place.
• Encourage the team to create, follow and maintain processes and procedures.
• Organise 1-2-1s with the team to discuss their performance.
• Identify any shortcomings and implement new processes, procedures and structure where required.
• Oversee the PPM compliance performance to achieve 100% compliance.
• Oversee performance of H&S risk assessments to ensure they are being undertaken and remedial works are actioned in a timely manner.
• Report frequently to the Head of Corporate Real Estate Services.

Role Requirements:

• 6+ years’ experience in corporate real estate services.
• Excellent knowledge and experience in facilities management including major projects and real estate service contract management.
• Strong commercial acumen and market awareness.
• Ability to build strong, effective working relationships and manage the project engagement teams.
• Excellent interpersonal and communication skills.
• Exceptional attention to detail.
• Experience in a similar senior role.
• Experience with Monday.com (desired but not essential)
• NEBOSH/IOSH Qualification (desired but not essential)

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.