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Facilities Manager
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Location: South East London
Salary: GBP45,000 + benefits
Contract: Monday - Friday: 8am - 5pm
The Opportunity
Are you an organised, process-driven Facilities Management professional looking to lead service delivery on a high-profile public sector contract?
We are seeking a proactive Facilities Manager to play a pivotal role in leading operational excellence across a landmark PFI educational portfolio. Managing a diverse team of Premises Assistants, Engineers, and Helpdesk coordinators, this hybrid role blends hands-on team leadership, statutory compliance governance, contract administration, and client diplomacy.
If you are a structured manager with an analytical eye for detail, comfortable coordinating both hard and soft FM services on a fast-paced contract, this role offers an exceptional platform for professional development and career progression.
Key Responsibilities
Operational Leadership and Compliance
- Service Coordination: Support the Contract Manager in overseeing the daily delivery of both Hard and Soft FM services across the portfolio, ensuring high standards of estate safety and presentation.
- Health, Safety and Compliance: Ensure 100% compliance with statutory requirements, maintaining the site compliance tracker and ensuring all operations adhere to strict Health and Safety legislation.
- Performance Governance: Drive operational performance to meet and exceed contractual SLAs and KPIs, minimising downtime and resolving potential service shortfalls proactively.
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Contract and Financial Administration
- Paymech Coordination: Manage the administrative workflows relating to contractual performance, including calculating any unavailability or performance deductions for the Contract Manager's verification.
- Operational Reporting: Take ownership of administrative reporting, CAFM system management, and formal minute-taking during key stakeholder and operational meetings.
- Client Liaison: Act as a key point of contact for school department heads, client representatives, and corporate management partners, ensuring seamless communication.
HR and Team Coordination
- Vetting and Onboarding: Administer the full recruitment life cycle for site-based staff, managing the critical DBS vetting and security clearance renewal processes.
- Performance and Development: Oversee the staff training matrix, coordinate employee development reviews (EDRs), and manage new starter inductions and probationary reviews.
- Resource Management: Supervise and direct the shift schedules and daily workloads of the on-site Premises Assistants, Helpdesk operators, and engineering staff.
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What We Are Looking For
Essential Skills And Experience
- Technical and Compliance IQ: A strong background in FM compliance, CAFM systems, COSHH, and statutory site health and safety standards.
- Analytical Admin Capability: Experience managing contract administration, reporting, and tracking contractual performance parameters (Paymech).
- Communication and Presence: Exceptional communication, stakeholder management, and report-writing skills, with the ability to liaise with clients at all operational levels.
- IT Literacy: Highly proficient in utilising MS Office and Google Workspace tools.
Highly Desirable
- Contract Environments: Prior experience working within a schools or educational environment.
- PFI Contract Exposure: Experience operating within a Private Finance Initiative (PFI) contract framework.
- Financial Awareness: Familiarity with basic financial metrics and operational reporting systems.
What We Offer
- Competitive Salary: Highly competitive base salary with structured performance reviews.
- Elite Professional Growth: Clear development pathways and corporate training opportunities within a global FM provider.
- Comprehensive Benefits: A generous pension scheme, lifestyle perks, and
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