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What this job involves
We are seeking a highly skilled and experienced Facilities Manager to join our Work Dynamics business line. The successful candidate will be responsible for providing top-tier facilities services to oversee operations across our workplace environments in Cambridge & Uxbridge, alongside with satellite offices in Spain and France.
What your day will look like
Workplace Management
- Oversee day-to-day operations across workplace environments in Cambridge and Uxbridge, along with satellite offices in France and Spain, under a gross maximum price outcome-based contract.
- Ensure JLL and vendors adhere to policies and procedures while enhancing and standardizing processes to deliver consistently high service levels.
- Develop and enforce standard operating procedures (SOPs), conduct regular facility inspections for compliance with building, health, safety, and fire regulations, and maintain excellent client relationships by serving as a seamless interface with their real estate and operations teams.
- Lead the Facilities team in executing short and long-term projects while proactively building relationships with employees and office coordinators to exceed service expectations.
- Perform detailed, routine building inspections to identify issues early and verify vendor performance. Manage the CMMS platform, assign work tickets, and ensure completion within Service Level Agreements (SLAs).
- Actively seek improvement opportunities and develop action plans to implement them.
- Create and deploy innovative programs that reduce operating costs and boost productivity while meeting outcome-based contract requirements.
Vendor and Supplier Management
- Manage all facilities-related contracts and collaborate with JLL's sourcing team on upcoming procurement opportunities by defining scope, coordinating site visits, and monitoring supplier performance.
- Lead discussions with vendors regarding goal-setting, performance criteria, and reviews.
- Where appropriate, negotiate new contracts and support maintenance of existing agreements.
- Source local services and goods through third-party suppliers, working with sourcing to implement contracts, obtain vendor setup documentation, and verify insurance compliance.
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Financial
- Develop and manage annual operating budgets for each building across your territory within the gross maximum price framework, ensuring all work remains within prescribed budgets.
- Identify, track, and implement cost-saving initiatives monthly to optimize contract performance.
- Oversee capital and expense budget development while producing monthly and quarterly variance reports on operating budgets within agreed timeframes.
- Create annual capital plans for each building in close collaboration with client representatives, ensuring alignment with contract pricing structures.
Account Performance
- Ensure client satisfaction with facility management service delivery and take a leadership role in monitoring and enhancing customer experience under the outcome-based contract model.
- Complete all client reports on schedule (monthly, quarterly, annual) with analysis that drives continuous improvement and demonstrates value delivery.
- Achieve Key Performance Indicators (KPIs) as defined by the Account Lead and ensure compliance with JLL's minimum audit standards and contract outcome metrics.
Skills & Competencies
- Strong interpersonal, communication, organizational, and management capabilities.
- Ability to rapidly synthesize executive summaries of problems and solutions for JLL and client leadership.
- Skilled at multitasking and working autonomously with strong attention to detail and a commitment to understanding root causes beyond surface-level effects.
- Excellent verbal and written communication skills with proven ability to lead meetings and presentations.
- Comfortable operating in ambiguous situations and solving complex problems effectively.
- Strong documentation skills paired with excellent people skills to engage productively with diverse client staff and demands.
- Demonstrated ability to understand and interpret commercial contracts, particularly gross maximum price and outcome-based agreements, alongside budget management and financial analysis capabilities.
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Experience & Qualifications
- Minimum 5 years' experience in facilities/property management or related field with proven track record of working within budget and time constraints, ideally with exposure to outcome-based or gross maximum price contracts.
- Prior industry experience required along with understanding of commercial leases and contract documentation.
- Previous supervisory experience with demonstrated ability to delegate effectively.
- Proficiency in Microsoft Office Suite and Computerized Maintenance Management Systems (CMMS). Knowledge of Occupational Safety requirements and experience developing and maintaining standard operating procedures.
- Solid understanding of real estate, telecommunications, furniture, accounting, and building systems. Extensive vendor management experience essential.
- Knowledge of critical facilities and fundamental technical understanding of building systems including Computer Room Air-conditioning (CRAC), Chiller systems, Fire Protection systems, Mechanical & Electrical systems, and Building Management Systems (BMS).
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Skills
Facilities Management
Workplace Management
Vendor Management
Budget Management
Contract Management
SOP Development
CMMS
Financial Analysis
Occupational Safety
Building Systems
Project Management
Stakeholder Management
Procurement
Risk Management
Microsoft Office Suite
KPI Monitoring