Purpose of the Role

To support Occupier and Demised Services in the delivery of high quality management service, for the benefit of Savills clients’ and tenants’.

Key Responsibilities

• Minimum IOSH trained, with a commitment to working towards NEBOSH qualification.
• Take ownership from a Facilities Management perspective of an allocated portfolio of sites, ensuring all facilities services are delivered in accordance with client and Savills requirements.
• Support the Regional Facilities Manager in delivering contractual obligations, compliance targets and operational objectives across the portfolio.
• Maintain accurate site records within Datastation, Elogbooks and other CAFM or Health & Safety systems, ensuring information is up to date and complete.
• Manage reactive and quoted works through Elogbooks, ensuring requests are progressed in a timely manner and escalated where required.
• Obtain quotations and supporting information for maintenance works, ensuring expenditure approval processes are followed in accordance with client requirements.
• Monitor compliance performance across allocated sites and assist in achieving compliance targets through proactive management of actions and remedial works.
• Ensure all compliance actions raised on Datastation are reviewed regularly and updated until completion.
• Undertake routine site inspections and complete required checklists within agreed timeframes, ensuring records are uploaded to the relevant systems.
• Record utility meter readings and site utility consumption as required, maintaining accurate records to support environmental and client reporting requirements.
• Conduct regular site audits to ensure standards of cleanliness, repair, maintenance and presentation are maintained.
• Liaise with contractors, suppliers, landlords and managing agents to support the resolution of facilities-related issues.
• Support the management of landlord and tenant responsibilities, ensuring works are directed to the appropriate party where applicable.
• Build and maintain effective working relationships with site teams, acting as a key point of contact for day-to-day facilities matters.
• Attend allocated sites in accordance with contract requirements, reporting on findings and taking appropriate corrective action where necessary.
• Respond to reactive incidents and emergency situations, escalating significant issues to the Regional Facilities Manager and relevant stakeholders.
• Ensure compliance with site-specific Health & Safety requirements, including the appropriate use of Personal Protective Equipment (PPE).
• Monitor contractor performance on site, reporting service delivery concerns and supporting contractor reviews undertaken by the Regional Facilities Manager.
• Process purchase orders, invoices and workflow tasks through Elogbooks, Proactis or other business systems within agreed timescales.
• Provide timely updates and reports to the Regional Facilities Manager on site performance, compliance status, risks and operational issues.
• Support mobilisation, demobilisation and site handovers as required.
• Maintain accurate records and documentation in accordance with Savills and client reporting requirements.
• Support business continuity and contingency planning arrangements for allocated sites.
• Complete all mandatory training and actively identify opportunities for personal and professional development.