ISS Facility Services UK
Facilities Manager (Hard & Soft)
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Facilities Manager (Hard & Soft)
Contract: Government
Location: Blackpool, FY4 5ES
Hours of work: 37.5
Contract Type: Permanent
ISS Facilities is recruiting for an experienced dual-service Facilities Manager to join our team supporting a high-profile government contract.
Job Description
You will take full ownership of service delivery across your allocated regional sites. Managing both building maintenance and contract cleaning services, you will ensure high levels of performance, compliance, and value for money while maintaining strong client relationships within a complex and highly regulated environment.
Acting as the key interface between the client and operational teams, you will ensure we consistently deliver high standards of service, transparency, and compliance across the contract.
Key Responsibilities
- Oversee hard and soft FM service delivery across multiple sites
- Manage client relationships and proactively resolve service issues
- Ensure full compliance with statutory requirements and SFG20 maintenance standards
- Manage site-based teams including supervisors, engineers, and cleaners (where applicable)
- Oversee subcontractor performance, compliance, and service quality
- Monitor and report on KPIs, SLAs, and performance metrics using CAFM system (Maximo)
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Professional and Personal Competencies/Qualifications
- Strong understanding of both hard and soft FM services
- Experience managing client expectations in a complex contract environment
- Previous people management / line management experience
- IOSH Managing Safely qualification
- Understanding of statutory compliance requirements
- Working towards Level 3 or Level 4 qualification in Facilities Management
This is an opportunity to manage a prestigious government contract, operating within a structured, high-expectation environment where professionalism, compliance, and service excellence are critical.
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If you are an experienced Facilities Manager who is ready to take ownership of a regional portfolio and become the face of service delivery, we would love to hear from you.
The Company
ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors - from healthcare to finance - to deliver smart, sustainable solutions that improve everyday experiences.
We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community.
As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team - we’ll be happy to support you.
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