Encore
Facilities Manager - London, EC1V
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Facilities Manager
We’re looking for an experienced Facilities Manager to support the smooth operation of a high-end residential development based in London. In this role, you will ensure a high-quality living environment for residents while maintaining the property to exceptional standards.
Location: London, EC1V
Salary: £65,000
Hours: Monday to Friday, 8am-5pm
Previous experience in a large, complex, and high-end residential development is essential for this role.
The Role
As the Facilities Manager, you will support the Development Manager in maintaining estate standards, leading planned and reactive maintenance activity, managing contractors, overseeing compliance, and ensuring the communal areas are impeccably maintained and presented. You will provide a consistent on-site presence and deliver exceptional customer service to residents and visitors.
What You’ll Do
Building Management
- Carry out regular inspections of all communal areas, ensuring cleanliness, safety, and identifying any defects.
- Manage contractors, including M&E suppliers, assessing their performance and ensuring safe working practices.
- Coordinate planned and reactive maintenance, working with the Development Manager to ensure tasks are completed to required standards.
- Oversee stock control and facilitate meter readings for communal utilities.
- Conduct system testing such as emergency lighting, fire alarms/smoke vents, and lift emergency lines.
- Maintain compliance records via internal systems and oversee both routine and non-routine contractor activity.
- Support estate presentation through a hands-on approach when required and monitor CCTV usage.
- Assist the Development Manager with budgeting, contract reviews, lease compliance, and refuse management.
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Maintenance & Repairs
- Request quotes and issue work orders in accordance with internal processes.
- Arrange and monitor reactive repairs through to completion.
- Follow up on emergency repairs that occur outside normal working hours.
- Communicate with residents regarding repair progress and resolution.
Resident Services
- Assist the Development Manager with issuing and monitoring licences (pets, alterations, sublets).
- Provide a visible on-site presence as a point of contact for residents on communal issues, complaints, and emergencies.
- Monitor resident move-ins/move-outs to prevent damage and minimise disruption.
Team Management
- Help develop cleaning and security scopes of work.
- Support staff inductions, training, and ongoing development.
- Ensure uniforms, tools, and equipment are correctly maintained and available.
- Manage and record holidays and sickness, liaising with HR.
- Support the supervision of Security, Cleaning, and other on-site teams.
- Assist with annual appraisals.
- Uphold and implement the estate’s policies and procedures.
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What You’ll Bring
Experience
- Experience in facilities management within a prestigious residential development.
- Strong experience leading, mentoring, and supporting teams.
- Extensive contractor management experience.
- High-level understanding of planned maintenance (including SFG20 standards).
- Strong Health & Safety knowledge (Nebosh desirable).
Qualifications
- Either be working towards or hold an IWFM, TPI, or other equivalent property/facilities management-based qualification.
- Nebosh General Certificate or willingness to achieve within the first year (desirable).
Skills
- Exceptional time management and task prioritization.
- Outstanding communication skills, both written and verbal.
- Proficient in Microsoft Office (Excel, Word, Outlook).
Behaviours
- Accountability: Take ownership and see tasks through to completion.
- Attention to Detail: Passionate about delivering excellence in every aspect.
- Commitment: Proud to make a difference and go above and beyond.
- Positivity: Embrace challenges with a can-do attitude.
- Curiosity: Continuously learn, question, and seek improvement.
Why Join Us?
This is a fantastic opportunity to play a key role in maintaining a prestigious residential development. You’ll work closely with the Development Manager and wider operational team to create an exceptional living experience for residents.
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