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Facilities Manager
Exciting Hospitality Manager Role
A compelling new opportunity exists for a dedicated Hospitality Manager to join a newly built care home in Swaffham, Norfolk. This role will be with one of the UK’s leading healthcare providers, specialising in modern care delivery.
About the Role
This modern, purpose-built care home delivers exceptional residential, dementia, respite, and convalescence care in a supportive, resident-centred environment.
Compliance Requirement
- Must have relevant Hospitality Management experience.
Key Responsibilities
- Align service deliverance with the family vision and values, ensuring compassion, empathy, and transparency are core to operations.
- Foster a positive, collaborative working environment, prioritising teamwork, continuous improvement, and high-quality service.
- Ensure residents receive an exceptional experience, exceeding their needs and expectations.
- Oversee food service operations—collaborate with the executive chef to plan, prepare, and deliver nutritious, high-quality meals.
- Develop and maintain a tailored, engaging activities programme designed to cater to residents’ interests, promote wellness, and foster enjoyment.
- Maintain exceptional first-immpressions experience throughout the home.
- Manage housekeeping functions, ensuring high standards of cleanliness, hygiene, and infection control.
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Preferred Skills & Experience
- Exceptional people management skills, with the ability to inspire and motivate staff to deliver outstanding service.
- Strong communication skills (verbal and written) for effective engagements with staff, residents, and stakeholders.
- Proficiency in first-impressions protocols to ensure seamless guest experiences upon arrival.
- Knowledge of food service operations, including menu planning, food preparation, and dietary requirements.
- Deep understanding of older adults’ needs, with expertise in designing fun, engaging activities that support health and wellness.
- Sophisticated housekeeping expertise, including cleaning, hygiene, and infection control.
- Budget management proficiency, ensuring cost-effective service delivery while maintaining high quality.
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Opportunities & Benefits
Earn a **competitive starting salary of £32,000 per annum in this permanent full-time role (40 hours/week, 9:00 AM – 5:00 PM).
Benefits include:
- Refer-a-Friend programme
- Reward Gateway access for discounts, wellness benefits, and employee assistance
- Comprehensive induction & paid training with clear career progression
- Excellent working environment
- Cost-of-DBS rebate
- Living-Wage Employer
Contact Info For this exciting role, please call £638 or submit your CV (contact number appears slightly garbled; refer to [dba/phone policy if needed]).
Reference ID: 7357
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