CBRE Global Workplace Solutions (GWS)
Facilities Manager
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CBRE Global Workplace Solutions
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager to join the team in Belfast.
Role Purpose
The Facilities Manager is responsible for the delivery of all aspects of the facilities management scope of services to ensure a consistent and high-level service delivery through developing an excellent relationship (partnership) with the internal client and external suppliers. Performance Leadership of site-based account staff.
Key Responsibilities
- Acts as single point of contact and develops positive relationships with the client for all facilities management services issues in Belfast
- Responds to problems and concerns; implements policy, rules and regulations.
- Manages on site facilities management operation teams in terms of staffing, training, development and performance.
- Manages contractual relationships and works with the Client's Representative to assure excellent service delivery to Client's location; reviews and monitors performance in line with agreed KPI or SLA.
- Supports account management team to monitor and modify the services deliverables in accordance to the change of Client's business needs.
- Reviews and establishes procedure playbooks that demonstrate performance is being consistently delivered.
- Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client.
- Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE's corporate standards (including insurance requirements and price standards).
- Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, project costs, rental expenses, energy management expenses and project/capital items.
- Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and customer satisfaction feedback.
- Maintains close working relations with all stakeholders regarding any maintenance issues, ensuring a proactive approach is maintained.
- Provision of services through third-party contractual relationships for all hard and soft services.
- Ensures all statutory compliance requirements are met through the use of CBRE's HSE & Risk systems and processes.
- Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team.
- Ensure compliance in accordance to the CBRE platform and the Client Global Standards.
- Deliver small works projects and work with PJM team for the delivery of all works on the annual capital investment plan.
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Person Specification
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The job demands a high level of managerial capability, creativity, resourcefulness, interpersonal and communications skills, leadership and organizational abilities.
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Communication and Presentation skills
Excellent communication skills are imperative in this role. The Facilities Manager must display a strong ability to be a key influencer with decision-makers, in addition to poise tenacity, confidence, maturity, and humility.
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Diligence and Sense Urgency
The Facilities Manager must display diligence in abundance in servicing clients; in addition, time management and a sense of urgency are crucial.
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Quality Control
The Facilities Manager must possess an eye for quality and attention to detail.
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Ability to deliver
The Facilities Manager must have the ability to deliver in accordance with clients' specific requirements and a willingness to work as a team player following guidelines and instruction where appropriate. Flexibility in the role is a necessity.
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Interpersonal Skills
The Facilities Manager must have the ability to build a professional relationship of trust with both internal and external clients.
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Professional Conduct
As a representative of the Company in contact with clients, the incumbent is always expected to be well-groomed and to observe the Company's dress code. In addition, the Facilities Manager must ensure that the professional conduct lives up to the Company's stature as the world's leading property services company.
Skills Required
- Bachelor's degree in Facilities, Real Estate Management or Hospitality, or equivalent through experience
- 5+ years operational experience with emphasis on integrated real estate services
- Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative to maintenance/engineering
- It would be an advantage to have a working knowledge of the following systems
- Electrical Systems
- Mechanical systems
- Fire Life Safety Systems
- CAFM systems
- Strong communication, negotiation and analytical skills
- Excellent interpersonal skills
- Ability to lead Change Management programmes
- Ability to manage own P&L
- Excellent MS Office Suite skills
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
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