Financial Ombudsman Service
Facilities Officer
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Facilities Officer
Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture.
- Contract: Permanent
- Working hours: 35 hours per week, 9am – 5pm
- Salary: £30,000 per annum
- Location: Exchange Tower, London (on-site)
- Reporting to: Workspace Manager
In this position, you will be required on site Monday through to Friday – and you’ll agree a working pattern with your manager.
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About Us
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
What You’ll Do
As a Workspace Officer, you’ll play a key role in creating a safe, well-equipped and productive environment for colleagues—whether they’re working on site or remotely. Working as part of the Workspace team, you’ll take a proactive, hands-on approach to maintaining our spaces: carrying out regular floor walks, completing maintenance tasks, preparing meeting rooms, and managing workplace assessments to recommend the right equipment to support colleague wellbeing. You’ll also serve as a lead fire marshal, ensuring clear, confident and efficient evacuation procedures whenever required.
You’ll be a visible and approachable presence across the building, supporting colleagues through our internal helpdesk by resolving queries related to facilities, equipment, access and safety, and escalating issues where needed. By actively identifying and addressing potential risks, you’ll help prevent problems before they arise—contributing to a consistently safe, smooth-running and welcoming workplace.
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Minimum Criteria
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
- Experience of general building maintenance including manual handling, heating controls and basic routine repair work
- Having a good knowledge and understanding of buildings - including health and safety
- Experience of working in a fast paced and customer-facing role, communicating clearly, both verbally and in writing
- Good IT skills, and knowledge of Microsoft Office software – being PC/laptop literate with experience in using systems such as a helpdesk
- Knowledge of fire evacuation procedures and fire marshal duties
It would also be nice for you to have
- The ability to grasp information and processes quickly – with a ‘common sense’ approach
- First aid trained and qualified
- Have exposure to liaising and working with contractors and third-party engineers - acting professionally and being comfortable to take things forward with them
- Have some knowledge and experience in working on a helpdesk system or tool – responding to, creating and closing calls or requests from customers
Why You'll Love Working With Us
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
- Wellbeing: [Health plan, gym memberships, mental health support]
- Growth: We invest in your future with courses, mentorship, promotions
- Culture: Diverse. Inclusive. Collaborative. Fun.
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We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
- Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
- Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let’s Make This Easy
To apply, please upload a current CV.
Applications need to be submitted by Tuesday 21st July 2026.
Interviews for this role will be in person on Thursday 30th July 2026.
We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more: https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
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