Facilities Officer (fixed term contract)

A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere and the people – creating that sense of home that will help students feel safe, secure, and help them thrive. Here at UPP we currently have an opportunity for a Facilities Officer to join our team in Stratford, East London. This is a fixed-term contract working a rolling rota, 4 days on and 4 days off, hours per week from 8pm to 8am. The salary is £32,641 per annum. The Facilities Officer will provide a range of support to the residence’s management team and assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreement. Role responsibilities include: Carry out regular patrols of the residence and grounds, reporting any security/safety issues Monitor and control health, safety and maintenance standards within residence and grounds Respond effectively to fire alarm activations and liaise with the emergency services Monitor the signing in and out of all guests, visitors and contractors Complete help desk forms for reactive maintenance and pass to the relevant persons Deal with queries and complaints in an efficient, professional and courteous manner Complete all necessary reports including incident reports, noise reports, accident reports and others as required Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and residence manager as appropriate Liaise, as necessary, with other Facilities officers, university clients, sub-contractors, UPPRSL staff and residents and conference delegates We truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation. We are looking for you to have worked in a similar role and environment and have great communication and organisation skills, along with an attention to detail and the passion to do a great job. You will also be flexible to work (with notice) additional hours when the needed, especially during the main student arrival and departure weekends. Offers of employment are subject to satisfactory vetting, inclusive of employment referencing covering the past three years and you may be subject to additional vetting and barring checks to ensure your suitability for the role, which could include completing a basic DBS. In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, cycle to work scheme, as well as access to our UPP Rewards portal, offering discounts from a variety of retailers, restaurants gyms and more. UPP welcome all applications and recognise the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents, and our university partners. We understand all disabilities, impairments and conditions are unique, so please advise us of any adjustments which would support you through our recruitment process and help you to thrive at work. Our core values of Innovation, Sustainability, Community, Partnership and Respect, are fundamental to our culture and summarise what is important to our business and our people. We are a team with energy, pace and passion; if that sounds like you, apply today. Who are UPP? We are proud to be the UK’s leading provider of on-campus residential and academic accommodation, with over 35,000 beds where more than 500,000 students from around the world have called home over the years. We provide a complete solution of Design, Build, Fund, and Operate (DBFO) student accommodation and campus facilities exclusively to the higher education sector. This means we not only design and create cutting edge sustainable buildings, but we also help finance them and successfully manage the onsite operations long-term. However, we’re more than just accommodation, we create spaces where students can thrive, connect, and make the most of their university experience. Our mission is to support every student's journey by offering a safe, inclusive and inspiring environment to live and learn. What’s in it for you? At UPP, we believe your career should be as rewarding as the impact you make. Here’s what you can expect when you join us: Diversity, Inclusion & Belonging: An inclusive culture where everyone feels respected, heard, and empowered. Career Growth: Learn, lead, and progress with tailored training and leadership programmes. Rewards & Benefits: Competitive package and range of benefits designed for you. Health and Wellbeing: From mental health resources to wellness programmes, and everyday support. Purpose & Impact: Every role shapes the student experience. To learn more about what we offer, check out our Working Environment, Benefits and Career Development tabs on our Careers Hub. Apply today and start your journey with UPP.