JLL
Facilities Operations Deputy Manager
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About The Role
Asset Experience Services - Deputy Team Lead (Operational Specialism)
As Deputy Team Lead for the Asset Experience Services team within JLL's Royal London Property Delivery operation, you will provide leadership focused on the operational specialism while maintaining a hands-on "day job" delivering health & safety, compliance, and operational support to Asset Experience Managers across Royal London managed assets. This dual-purpose role combines team leadership responsibilities with direct operational delivery, ensuring both strategic oversight of operational functions and practical expertise in H&S management, supplier coordination, works management, and ESG support.
You will support the Team Leader in driving service excellence, deputise during absences, and serve as the technical expert for operational matters. Your role enables Asset Experience Managers to deliver best-in-class occupier service while maintaining safety compliance and operational efficiency across the Royal London portfolio.
Reporting Structure
Reports to the Asset Experience Services Team Leader with collaborative relationships with Asset Experience Managers and the Deputy Team Lead (Technical Specialism).
Key Responsibilities
Leadership & Team Management (Operational Focus)
- Support the Team Leader in line management of operational specialists, including coaching, performance feedback, and development planning.
- Serve as deputy to the Team Leader, assuming full leadership responsibilities during absences, in conjunction the Deputy Team Lead (Technical Specialism).
- Act as lead and escalation point for complex operational matters including H&S compliance, statutory obligations, and supplier performance issues.
- Facilitate knowledge sharing within the operational team, promoting best practice adoption and consistency of approach.
- Monitor quality of operational outputs including risk registers, compliance documentation, audit readiness, and supplier management.
- Support team members with technical problem-solving, quality control, and professional development in operational disciplines.
- Coordinate resource allocation and workload distribution across operational specialists to ensure balanced capacity and timely delivery.
- Other duties are outlined in the document entitled “RL JD Asset Experience Central Service – Operational team member”.
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Skills & Qualifications
Technical Knowledge
- Proven experience in property operations, health & safety management, compliance, and supplier coordination.
- Expert understanding of H&S legislation applicable to property management and ability to implement compliance measures effectively.
- Strong knowledge of statutory compliance requirements for commercial properties including fire safety, asbestos management, and building regulations.
- Familiarity with permit-to-work systems, risk assessment methodologies, and safe systems of work.
- Understanding of building services, maintenance operations, and planned preventative maintenance regimes.
- Knowledge of ISO14001, quality management systems, and audit processes.
- Awareness of ESG and sustainability requirements in property management, including EPC regulations and energy management.
- Experience with property management software platforms and proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
- Demonstrated experience in team leadership, mentoring, or coaching of operational professionals.
- Ability to manage multiple priorities and deadlines effectively with clear written and verbal communication skills.
- Data analysis and reporting capabilities with strong attention to detail.
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Personal Attributes
- Strong leadership presence with ability to inspire and support operational specialists while maintaining hands-on delivery.
- Ability to balance dual responsibilities of team leadership and operational delivery effectively.
- Proactive approach to anticipating team and client needs, particularly regarding safety and compliance matters.
- Exceptional attention to detail, particularly concerning safety, compliance documentation, and risk management.
- Methodical and organised approach to managing compliance activities and documentation.
- Clear communication skills with ability to explain technical H&S and operational matters accessibly to diverse audiences.
- Collaborative team player who supports colleagues and fosters a positive, safety-focused team culture.
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