WOKINGHAM UNITED CHARITIES
Facilities Supervisor
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Company Description
Wokingham United Charities is a long-established charitable organisation, with origins dating back to 1451, serving residents of Wokingham Borough. The charity operates a substantial endowed fund to support people experiencing poverty, hardship, or distress. It also manages Wokingham Almshouses at Westende on London Road, providing 27 modern, self-contained flats as accommodation for older residents at below-market maintenance contributions. The organisation is a Company limited by Guarantee and is registered with the Charity Commission, reflecting robust governance and a commitment to long-term community support. Team members join a values-driven environment focused on practical assistance and high-quality accommodation for vulnerable residents.
Overview
We are seeking a practical, organised and people-focused Facilities Supervisor to oversee the day-to-day maintenance, safety and smooth running of our almshouse community. This role is responsible for ensuring that our buildings, communal areas and grounds are safe, well-maintained and compliant with all relevant housing and health & safety regulations.
The ideal candidate will bring strong facilities experience, good contractor-management skills and a hands-on approach to problem-solving. They will act as the main point of contact for residents on housing-related matters (not personal care), helping maintain a safe, supportive and well-managed environment. Reporting to the Charity Manager, this is a key role in keeping the almshouse operating effectively.
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Responsibilities
- Coordinate and oversee day-to-day maintenance, repairs and servicing across the almshouse buildings and grounds.
- Maintain and deliver planned maintenance schedules, ensuring statutory compliance (fire safety, electrical, gas, water hygiene, alarms and emergency systems).
- Carry out regular inspections to identify issues, risks or areas requiring attention.
- Manage contractors and service providers, ensuring safe working practices, quality standards and value for money.
- Respond to building-related emergencies such as leaks, outages or alarm activations, and maintain accurate incident records.
- Keep clear and up-to-date maintenance and compliance records in SharePoint.
- Prepare operational updates and reports for the Charity Manager and trustees.
- Provide housing-related inductions for new residents (property systems, safety, waste, repairs).
- Communicate effectively with residents about maintenance, repairs and operational matters.
- Signpost residents to external support services when appropriate (no personal care duties).
- Support trustees with procurement, budgeting information and compliance monitoring.
- Ensure all facilities operations meet charity, housing and almshouse regulatory requirements.
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Qualifications
- Experience in facilities, property or housing maintenance.
- Strong understanding of health & safety and statutory compliance requirements.
- Confidence managing contractors and overseeing maintenance works.
- Good organisational skills with strong attention to detail.
- Clear, approachable communication style, particularly with older residents.
- Practical, hands-on problem-solving ability.
- Experience in charitable or supported housing settings is desirable but not essential.
- Basic IT skills for record-keeping and reporting (SharePoint, email, digital logs).
Summary
This role is central to maintaining a safe, compliant and well-functioning almshouse environment. We welcome applications from proactive individuals who take pride in keeping buildings running smoothly and supporting residents through excellent housing-related communication.
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