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Facilities Technician – BT Workplace Team
Global Workplace Solutions, a division of CBRE
About the Role
Global Workplace Solutions delivers integrated solutions across large multi-discipline property portfolios. Our BT Workplace team provides a full range of building maintenance services for BT’s 7,000+ properties across the UK, including:
- Commercial offices
- Telephone exchanges
- Call centres
- Retail shops
Weplace all customers at the heart of our culture and drive continuous improvement, guided by our RISE values:
- Respect
- Integrity
- Service
- Excellence
Key Responsibilities
The Facilities Technician works closely with the Technical Supervisor to deliver reactive and planned maintenance across:
- Building fabric
- Grounds maintenance
- Housekeeping
- Engineering services
- On-site waste management
Core Duties
Customer and Site Management
- Ensure high standards of HSE, security, and customer satisfaction across facilities.
- Act as the key face of the team, building strong working relationships with BT staff.
- Maintain open communication regarding the status of planned and reactive maintenance tasks.
Maintenance & Repairs
- Conduct planned and reactive maintenance in line with CBRE processes.
- Perform building fabric maintenance (repairs, repairs of structural elements).
- Execute grounds maintenance, including:
- Litter picking
- Grass cutting and edge trimming
- Pruning bushes, shrubs, and hedges
- Clearing fences, walls, and gates of overgrowth
- Clearing drives, paths, and car parks of debris
- Ensuring surface drains and gullies are functional
- Maintaining visibility of road markings, signage, and boundaries
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Compliance & Risk Management
- Adhere strictly to CBRE Health & Safety policies.
- Report risks, defects, or losses immediately to the Workplace Experience Manager.
- Maintain accurate site records (eLog books) for maintenance completion and safety compliance.
Team & Project Support
- Support hands-on works across fabric, engineering, housekeeping, and grounds maintenance.
- Assist in site projects, including building uplift and refit activities.
- Act as the Control of Works Authorised Person (AP) and assist in identifying Competent Persons (CPs).
Stock & Resource Management
- Ensure effective tool and equipment inventory control.
Person Specification
Essential Requirements
- Proven experience in a similar role OR strong aptitude for fast learning.
- strong health and safety knowledge, including:
- Manual handling awareness
- Legionella awareness
- PASMA & IPAF certification
- Asbestos awareness
- Roof-work safety
- Excellent communication skills (verbal and written) for engaging with customers.
- Compliance with environmental, safety, and operational policies.
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Personal Attributes
- Diligent and detail-oriented, with a proactive mindset.
- Root cause problem-solver, able to challenge processes for improvement.
- Customer-focused, with a commitment to service excellence.
Why Join CBRE Global Workplace Solutions?
We value exceptional people and deliver an exceptional workplace:
Salary & Benefits
- Competitive salary aligned with experience.
- Enhanced benefits supporting physical, mental, and financial wellbeing, including:
- Family financial planning support
- Health and wellness programmes
Learning & Development
- Access to LinkedIn Learning (16,000+ courses).
- Personalised training plans through Talent Coach.
Culture & Values
- RISE values-driven workplace (Respect, Integrity, Service, Excellence).
- Inclusive and collaborative environment—every voice is heard.
- 74% positive workplace engagement score (survey data).
Workplace Perks
- 2 paid volunteering days annually.
- Exclusive discounts on gym memberships (Nuffield Health) and dining experiences.
- Free gym memberships included in core benefits.
Note: Even if this role does not fully align with your experience, we encourage applications—there may be another opportunity within CBRE that suits you now or in the future.
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