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Family Support Worker (Family Help) South Locality
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Family Support Worker (Family Help) South Locality
Family Support Worker (Family Help) – South Locality
About the Role
- Job Title: Family Support Worker (Family Help), South Locality
- Salary: £32,061 – £36,363 annually (£19,497 – £22,112 pro rata)
- Contract: Permanent
- Hours: 22.50 hrs per week
- Location: Ross-on-Wye, Herefordshire
- Closing Date: 14 July 2026
Introduction
Join Herefordshire Council as a Family Support Worker within the Families First Programme, playing a pivotal role in therapeutic intervention, whole-family support, and multi-agency collaboration for vulnerable children, young people, and families.
You will deliver evidence-based, restorative practices, devise Family Help plans, and champion long-term resilience and wellbeing. This rewarding role supports families in homes, schools, and community settings, working with children with special educational needs, disabilities, or life-limiting conditions.
The Role
Core Responsibilities
-
Direct Support & Intervention
- Deliver individual and family-focused therapeutic interventions (1:1 and group sessions).
- Work across settings to ensure trauma-informed, restorative practices.
- Complete Family Help Assessments (including Section 17), SMART outcome planning, and targeted reviews (e.g., Child in Need level).
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Collaborative & Multi-Agency Coordination
- Act as a lead worker to manage complex caseloads and coordinate support across agencies (social care, education, healthcare).
- Assess needs, make referrals, and ensure adherence to local Early Help safeguarding thresholds.
- Advocate for children’s voices and family needs in multi-agency contexts.
- Deliver parenting programmes (examples: Triple P or Solihull model).
-
Specialist & Safeguarding Activities
- Conduct young carer assessments and other specialist reviews.
- Support safeguarding duties, including identifying exploitation and risk mitigation planning.
- Chair Family Help meetings and contribute to strategic planning.
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- Admin & Professional Involvement
- Maintain high-quality, accurate records and written reports (e.g., Safeguarding Children Board panels).
- Prioritise workloads independently or collaboratively.
- Engage in training programs, supervision, and court processes as required.
About You
Essential Criteria
You must demonstrate the following:
- Qualification: Level 4 or higher in health, education, child development, youth work, or social care.
- Experience: Strong track record in working one-to-one with children/youth and families, including applying social care and Early Help frameworks.
- Leadership in Social Care: Proven experience leading multi-agency support (mapping referrals, chairing planning meetings).
- Therapeutic Interventions:
- Skills in evidence-based methods (e.g., solution-focused practice, motivational interviewing).
- Preferable experience in parenting support programmes.
- Communication & Advocacy:
- Ability to build trust with complex families, ensure child participation, and negotiate solutions.
- Excellent verbal/written communication for priorities, reports, and safeguarding filings.
- Organisation & Judgement:
- Skilled in managing diverse workloads, prioritising high-need families, and applying confident professional discretion.
- Safeguarding & Liaison: Strong proficiency in safeguarding duties, from risk assessment to challenging practitioners when necessary.
- Practical Flexibility: Hold personal transport and be willing to travel across Herefordshire, including evenings/weekends as required.
What We Offer
A supportive environment and competitive benefits:
- Salary: £32,061–£36,363 (pro-rated for part-time).
- Career Growth:
- Protected professional development time/budget.
- Clear progression pathways within Families First.
- Earnings & Wellbeing:
- Local Government Pension Scheme (LGPS) membership.
- 31+ days annual leave (bank holidays included) + options to purchase extra (10 bonus days/year).
- Flexibility:
- Opportunities for agile working and job-sharing.
- Wellness support through the 24/7 Employee Assistance Programme.
- Perks & Benefits:
- Discounts via the Pick Your Perks scheme (retail, travel, health savings).
- Partial cover for professional membership fees.
- Community & Inclusivity:
- Commitment to diversity and representation (eight employee network groups).
- Strong commitment to safeguarding vulnerable adults/children.
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Why Join Herefordshire Council?
- Community Impact: A role that directly improves lives in a rural, beautiful county (Welsh-boarder, historic towns).
- Training Support: Collaborative learning partnership with Leeds City Council.
- Values-Driven Culture:
- Emphasis on relational practice, continuous development, and team collaboration.
- Office environment of mutual trust and joint growth.
Key Commitments
We are disability confident, committed to:
- Veteran roles (courtesy of the Armed Forces Covenant).
- Supporting care leavers within Herefordshire.
- Safeguarding adherence includes DBS checks (Enhanced Disclosure) before Offers.
How to Apply
- Submit:
- An up-to-date CV.
- A completed application form addressing the job spec-requests.
- Promise: Mention how your skills align with the role needs/professional framework.
- Next Steps: Shortlisted candidates are invited to interviews, assessments, or discussion. Keep an eye on your primary emails (including junk).
Questions?
Contact the Recruitment Team (Children & Young People: C&YP)
Inclusivity Adjustments
For assistance during the application process, email:
For reasonable adjustments post-shortlisting, the C&YP Recruitment team will assist directly upon interview confirmation. Supported applications encouraged.
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