Recovery Focus
Family Worker
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Family Worker – HMP Northumberland
Location
HMP Northumberland, Wansbeck Road, Morpeth, NE65 9XG
Working Hours
- Monday to Thursday: 08:00 AM – 4:00 PM
- Friday: 08:00 AM – 3:30 PM Total: 37 hours per week
Contract & Salary
- Contract Type: Permanent
- Salary Range: £25,877.80 – £34,240 Seniority and progression factors may influence starting salary.
About Waythrough
Waythrough was established in 2024 after the merger of Humankind and Richmond Fellowship, creating the largest mental health and social support charity in England.
- Offers support to approximately 125,000 people annually through 195+ services
- Backed by a team of 3,500+ staff and volunteers
For us – it’s about building relationships and creating lasting change. Join our mission to help people live safer, healthier, and more independent lives by addressing challenges like:
- Mental health
- Substance use
- Housing instability
- Domestic abuse
About the Role: Family Worker (Reconnected to Health Service)
You will collaborate with colleagues to:
- Support service users and their families across all stages of recovery, fostering engagement and positive family relationships.
- Provide a structured and holistic case management approach through:
- Psychosocial interventions
- Transition planning for custody or release
- Safeguarding and family recovery advocacy
- Work within Reconnected to Health’s collaborative service model.
Key Responsibilities
1. Case Management & Risk Coordination
- Lead ongoing case management for families/carers, including:
- Risk assessments
- Risk management planning
- Safeguarding plans
- Partner with professionals across agencies to broker support for families and service users.
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2. Holistic Support for Families
- Deliver evidence-based psychological interventions targeting family dynamics, parenting, and general wellbeing.
- Use community outreach, small groups, and consultancy to meet individual needs.
- Promote harm reduction and substance awareness, helping families understand:
- Treatment pathways
- Lived realities of addiction
- Holistic recovery options
3. Communication & Relationship Building
- Act as a familiar point of contact—adapting communication styles to match the family’s/service user’s needs.
- Foster professional, trusting relationships that are grounded in:
- Active listening
- Respectful and multi-tiered support
- Understanding of lived experiences.
- Champion Waythrough’s Think Family initiative within teams and the Reconnected to Health partnership.
4. Community & Universal Service Navigation
- Guide families in effectively accessing universal support services.
- Increase community engagement and sustainability of support networks.
Qualifications & Experience Requirements
Essential Criteria
-
A qualification that demonstrates family support expertise (e.g. Working with Families Level 3).
-
Direct experience working with:
- Children
- Young people
- Families with complex needs.
-
Strong communication skills with the ability to:
- Negotiate
- Solve problems
- Challenge constructively
- Send and receive key messages clearly.
-
Experience maintaining professional boundaries while providing intensive, resilient support in potentially stressful environments.
Desirable (Not Essential)
- Experience in custody transition support, drug and alcohol treatment settings, or public healthcare collaborations.
Our Commitment to You
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Education & Wellbeing
- £500 support toward relevant training/qualifications
- Dedicated reimbursement for accredited courses
Flexibility & Pay
- 27 days of annual leave (increases to 32 days after 1 year), inclusive of statutory bank holidays
- Birthday leave, with the option to buy extra days (up to 5 extra). Probationary leave may differ.
- Full salary continuity on sick leave (enhanced sick pay structure).
Financial & Retirement Benefits
- Pension contribution: an employer match up to 6.5% (4.5% automatic contribution)
- Life assurance up to three times your annual salary
- Cycle-to-work scheme with competitive flexible benefits
- Access to an employer-supported Credit Union.
Health & Recognition
- 24/7 online GP access + Employee Assistance Programme
- Recognition awards via Way to Go Mentorship and Aspirations schemes.
- Free health screenings and wellbeing initiatives throughout the year.
Community & Charity Support
- Discounts under Blue Light Card, Tickets for Good, Extras Warehouse, Crown & Sackvilleเน
- Free will writing service.
- Discounts on AWS andoca charity code (if applicable).
Inclusion & Accessibility
Waythrough is committed to equal opportunities. We actively welcome applications from:
- People with lived experience of substance use, mental health challenges, housing instability, or domestic abuse.
- Applicants with disabilities—reasonable adjustments are available. For any support needed during the application process, please contact: → recruitmentteam@waythrough.org.uk
Closing Date
Applications close: 29 July 2026
For the full version of this job description, please view the detailed advert here.
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