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Fan Experience Internship
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Join Wrexham AFC - because history doesn’t write itself
Wrexham AFC are delighted to offer paid internships for the 2026 / 27 season. We truly believe in the power of potential — and there’s nothing more rewarding than helping the next generation find their feet and flourish. As our club continues to grow and strive to make our community proud, we’re excited to open our doors to passionate, driven people who want to be part of that journey. This is a chance to gain meaningful, hands-on experience, build confidence, and take those all-important first steps toward a bright and successful future.
These placements are designed for students who have recently completed a relevant degree or those undertaking a required “year in industry” as part of their course — ready to turn their knowledge into real impact while growing alongside us. This placement is subject to an enhanced DBS check (with Children’s Barred list).
Role Overview
Wrexham AFC is committed to delivering an outstanding experience for supporters on every visit to the STŌK Cae Ras. The Fan Experience Intern will support the Stadium Experience & Fan Engagement team in improving the overall supporter journey — from purchasing tickets to arriving at the stadium, enjoying the matchday atmosphere, and leaving the ground. This internship offers practical experience in sports operations, fan engagement, and live event delivery within a professional football club.
Key Responsibilities
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Matchday Experience Support
- Assist with delivering matchday fan engagement activities around the stadium
- Support the coordination of fan zones, family activities, and supporter activations
- Help ensure fans receive a welcoming and positive matchday experience
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Ticketing & Fan Services Support
- Assist the Fan Services team with supporter enquiries where appropriate
- Support the monitoring of fan feedback and common supporter questions
- Help identify opportunities to improve the ticketing and supporter journey
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Fan Engagement Projects
- Assist with projects that enhance supporter engagement and stadium atmosphere
- Support initiatives designed to improve experiences for families, young supporters, and first-time visitors
- Help gather and review supporter feedback
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Matchday Operations
- Support the Stadium Experience team with operational preparation for matchdays
- Assist with signage, supporter guidance, and fan flow where required
- Help monitor the supporter experience across different areas of the stadium
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Insight & Improvement
- Assist with reviewing supporter feedback and surveys
- Help identify trends or opportunities to improve the fan experience
- Support reporting on fan engagement initiatives
Learning Opportunities
- Matchday operations in a professional football club
- Fan engagement and supporter experience design
- Customer service in a live sports environment
- Event and stadium operations
- Supporter feedback and experience analysis
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Candidate Profile
This internship would suit someone studying sport, business, event management, marketing, hospitality, or a related subject.
Applicants Should
- Have a passion for sport and fan culture
- Be friendly, enthusiastic, and confident communicating with people
- Be organised and proactive
- Be able to work both independently and as part of a team
- Be interested in improving supporter experiences
What You Will Gain
- Hands-on experience working within a professional football club
- Exposure to live matchday operations
- Understanding of supporter engagement and stadium experience
- Mentoring from experienced stadium operations staff
- Valuable experience for careers in sport, events, or fan engagement
Please use the additional information section of the online application form stating:
- Why you would like the role at Wrexham AFC
- What you would bring to our team
- What you think you could gain from working at Wrexham AFC
Why Work for Us
Benefits
If you are looking for an organisation committed to building a strong, inclusive, high performing workplace where every individual is valued, supported, and empowered to grow with fantastic benefits which include:
- Enhanced holidays
- Enhanced pension
- Enhanced sick leave
- Health and wellbeing time off
- Volunteering day
- Wrexham AFC retail discounts
- Matchday Tickets
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