Cowdray
Farm Shop Assistant Manager
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Job Title: Farm Shop Assistant Manager
Reports to: Farm Shop Manager
Location: Cowdray Farm Shop, Midhurst
Contract type: Full time, including weekend working
Salary: Competitive, dependent on experience + benefits
About Cowdray
Cowdray is a progressive, family run rural estate at the heart of the South Downs National Park. Our Farm Shop is an award-winning destination, recognised for exceptional product quality, locally sourced food, specialist deli & cheese offerings, and outstanding standards of presentation and customer experience.
The Role
We are seeking an experienced retail leader who has worked in a similar high-quality food or farm shop environment and has a strong track record of leading teams to deliver exceptional display standards and customer service. This is a hands-on leadership role where you will play a key part in maintaining and elevating the shop’s visual appeal, atmosphere, and service culture, ensuring every customer experience reflects the quality and provenance of our offering.
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As Assistant Manager, You Will
- Act as a visible, hands-on leader, setting the pace and standards on the shop floor
- Lead, inspire and develop the shop team to consistently deliver outstanding customer service
- Take ownership of visual merchandising, ensuring displays are creative, abundant, and aligned with seasonal themes and product storytelling
- Maintain exceptional standards of product presentation, shop floor layout, and overall environment
- Coach and support team members to improve performance, confidence, and product knowledge
- Support the delivery of seasonal events, promotions, and product launches
- Monitor performance, waste, and costs in line with business targets
- Ensure full compliance with health & safety and food hygiene standards
What We’re Looking For
You will bring:
- Proven experience in a similar environment (farm shop, deli, food hall, or premium retail) where high standards of display and service are essential
- Demonstrable success in leading and motivating a team to deliver excellent visual merchandising and customer experience
- A strong eye for detail and pride in maintaining beautiful, well-stocked, and inspiring displays
- A genuine passion for food, local produce, and quality retail
- Good commercial awareness and the ability to drive performance through people and presentation
- Flexibility to work weekends and occasional evenings
- Knowledge of food safety and hygiene standards
- A positive, proactive attitude and the ability to thrive in a fast-paced environment
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What We Offer
- A dynamic and supportive working environment within a renowned rural estate
- Opportunities for training, development, and career progression
- Staff discounts, benefits, and a strong team culture
- The opportunity to work in a high-quality retail environment where standards and presentation truly matter
To Apply
Please send your CV and a short covering letter (highlighting your experience in leading teams to deliver high standards of display and service) to martha.ffooks@cowdray.co.uk.
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