Principle Accountabilities

CML, Customer Service, and Financial:

• Schedule and dispatch field staff to ensure:
  • All field teams (including Gangs) are dispatched to site.
  • Times to site are kept to a minimum.
  • Liaison with staff on site to ensure customers are updated with the latest Estimated Time of Arrival (AOS) and Estimated Time of Restoration (ETR).
  • Maintain minimum achievable restoration times.

Customer

• Liaise with field staff and update systems to ensure our customers are given up-to-date information regarding their jobs.
• Ensure that Electricity Guaranteed Standards are adhered to and correctly recorded.
• Liaison with customers to make appointments and provide updates on progress with jobs.
• Schedule resources to minimise CML impact and customer complaints.

Process

• Safely schedule staff (direct and contractors).
• Update SAP and other systems promptly.
• Raise purchase orders promptly.
• Ensure that the scheduling systems are updated to ensure there is good visibility of all staff.
• Liaise with contractors to ensure compliance with section 74 of the New Roads and Street Works Act.
• Manage workloads and to time.
• Ensure all relevant information is transferred over to reinstatement contractor to complete works.

Qualifications

Essential:

• Good level PC literacy and use of a variety of systems with fast and accurate keyboard skills.
• Team working - Ability to work cooperatively with others to achieve shared goals and improve the contribution of all members of the team.
• Problem resolution.
• Flexible attitude to work and working hours.
• With other staff and other teams within UK Power Networks and external partners.
• Enthusiastic without losing sight of safety and security of supply.

Desirable

• City and Guilds 2239 (£30,497 until qualification gained).
• A basic understanding of the Network and the types of jobs undertaken.

Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control, and those who might be affected by the work undertaken, i.e. public, visitors, and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence, and application of requirements to work safely and without harming the environment.

Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly, where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

If in doubt, ask!

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

If you have any queries in connection to this vacancy or your application, please contact us at careers@ukpowernetworks.co.uk quoting the vacancy reference number, and a member of the team will get in touch with you as soon as possible.