Doocey Group
Faults Supervisor
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Faults Supervisor
Salary
Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.
Location
Bristol / Gloucester / Worcester
Our Company
Doocey Group is a family-run utility and civil engineering contractor with over 40 years’ experience built on strong, Black Country values. We’ve experienced significant growth over the past 10 years which we’ve achieved through consistently delivering high-quality work on behalf of our clients, including National Grid and South Staffordshire Water. We pride ourselves on the strength of our relationship with our clients and subcontractors and despite operating in a very fast-paced and often challenging industry, we will soon register a turnover of £100m, a significant milestone for the organisation. If you’re looking to join a business that values hard work, loyalty, and ambition, you’ll feel right at home here.
The Role
As a Faults Supervisor, you will coordinate and oversee our reactionary teams responsible for responding to streetworks faults, reinstatement defects, and emergency civils works. You will ensure all works are carried out safely, efficiently, and in line with NRSWA legislation and client requirements, acting as a key link between our operatives, management, and client teams. This is a fast-paced role that requires strong decision-making, excellent communication, and the ability to manage multiple jobs and teams simultaneously, including participation in an out-of-hours fault rota to support 24/7 service delivery.
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Responsibilities
- Allocate and brief faults teams, ensuring resources and job details are communicated clearly
- Manage and monitor live fault works, ensuring timely and compliant completion
- Liaise with client team leaders, jointers, and technicians to provide updates and resolve issues
- Confirm and plan traffic management requirements with Doocey Traffic Management
- Act as the first point of escalation for urgent or out-of-hours fault response
- Maintain accurate fault logs, job packs, and track sheet submissions for reporting
- Conduct site audits, safety briefings, and always ensure safe working practices
- Prepare and manage the weekly rota for faults teams, ensuring sufficient coverage
- Collate and submit plant/vehicle defect and torque paperwork (F91 / checklists)
- Attend review meetings to ensure job values and operational data are captured accurately
- Participate in damage debriefs and contribute to root cause and improvement actions
- Support recruitment and interviewing for new reactive operations personnel
- Attend relevant training, maintain CPD, and remain up to date with NRSWA and safety standards
Personal Qualities
- Self-motivated, proactive, and able to work under pressure in a reactive environment
- Clear and confident communicator with strong interpersonal skills
- Professional approach when dealing with clients, stakeholders, and operational teams
- Strong organizational ability with excellent attention to detail
- Solutions-focused with a ‘can-do’ attitude, without compromising safety or compliance
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Technical Skills & Experience
- Previous experience supervising utilities, streetworks, reinstatement, or civils teams
- Strong understanding of NRSWA regulations and reinstatement quality standards
- Experience managing multiple live jobs and allocating operational resources
- Proficient in Microsoft Office and digital job/works management systems
Qualifications & Training
- Full UK driving licence
- NRSWA Supervisor, First Aid, SHEQ, or safety regulations
- First Aid
Additional Information
Doocey Group values a diverse workforce and welcomes applications from all sections of the community, regardless of any protected characteristics.
Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement.
By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.
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