F&B Crew Leader – MOXY York

This position is based on a full-time contract.

Confident communicator comfortable in a fast-paced, service-focused role.

Proactive problem solver and team player, who builds a fun environment that makes guests feel at home.

Main Tasks and Responsibilities

• Helping guests while creating positive experiences
• Training team members to Moxy standards in both food and beverage, and reception
• Taking the lead on food & beverage initiatives, ensuring menus, tills, and pricing are up-to-date
• Ensuring profitability from a food and beverage perspective
• Organising and preparing for monthly stock takes
• Following all food safety, licensing, and health & safety policies to work safely
• Supervising accurate and efficient reception operations, including check-in/out procedures
• Monitoring the appearance, standards, and performance of the reception, with an emphasis on training and teamwork
• Ensuring team members have up-to-date knowledge of all room categories, room rates, packages, promotions, local area, and other Marriott product knowledge necessary to perform their duties
• Following Moxy and Marriott brand standards
• Working with the team to enrol new members for Marriott Bonvoy (loyalty program)
• Ensuring Marriott metrics are met and exceeded