Sea Containers London
F&B Host
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Sea Containers London
A lifestyle Hotel based on London's eccentric South Bank. With over 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism - and it's your London anchor on the River Thames.
About the Role
Perched atop Sea Containers London on the vibrant South Bank, 12th Knot is one of London's most iconic rooftop destinations. With breath-taking views across the River Thames and the city skyline, we're renowned for our expertly crafted cocktails, exceptional service, live DJs, and unforgettable guest experiences.
We're looking for a confident, personable Host/Hostess to be the welcoming face of our restaurant on a part-time basis. If you thrive in a fast-paced environment, love engaging with people, and take pride in delivering outstanding service, we'd love to hear from you.
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Key Responsibilities
- Create a warm, friendly and professional first impression for every guest
- Manage reservations and seating using OpenTable and Micros
- Build genuine connections with guests, recognising regulars and enhancing their experience
- Anticipate guest needs and ensure a smooth, enjoyable visit from arrival to departure
- Communicate effectively with the restaurant, kitchen and management teams (including dietary requirements, celebrations, and special requests)
- Maintain a clear overview of the dining room to ensure efficient service flow
- Handle phone and in-person enquiries with confidence and professionalism
- Be a knowledgeable point of contact, guiding guests around the venue and hotel
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Salary
£12.71 p/h + service charge, plus benefits
Benefits
- Guest experience including dinner and drinks
- 6 complimentary nights a year at any Lore Group hotel
- Lore Group Employee & Immediate Family Rates
- Lore Group Friend and Family Rates
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
- 50% discount in Lore Group restaurants and bars
- Discounts in our spa and cinema
- Contribution towards Health - Cash Plan
- Life Assurance
- Length of service incentives (additional holiday)
- Bespoke training programmes
- Free meals on duty
- Incentives such as Ride-to-Work and season ticket loan
- Quarterly employee award ceremony and company staff parties
- Employee assistance programme
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