IHG
F&B Reservations Team Member
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Food and Beverage Reservations Team Member
At InterContinental London Park Lane, we are currently looking for a Food and Beverage Reservations Team Member to join our team in the heart of Mayfair – Immediate start available.
Welcome to No1 Park Lane
Situated at one of the capital’s most prestigious addresses- where Her Royal Highness, Queen Elizabeth II once used to reside, InterContinental London Park Lane reinvents traditional luxury to present modern and flexible sophistication in the heart of Mayfair. Inspired by its location overlooking the Royal Parks, the hotel delivers elegant natural interiors and award-winning seasonal cuisine.
Working as Our F&B Reservations Team Member
Working 40 hours per week as our F&B Reservations Team Member you will be able to build relationships and with regular guests ensure they are welcomed, and the team are aware of preferences. You are passionate about delivering great service. You can provide high quality of service standards, and you can demonstrate collaborations with other team members around the hotel. Proactively upselling to drive the revenue within the private dining room spaces. You are a problem solver and able to handle guests’ queries.
Benefits
We are committed to offer and provide our F&B Reservation Team Member with a competitive salary and a large range of benefits:
- £30,118.40 per annum (£14.48 per hour) plus service charge and great IHG perks!
- 28 days holiday each year, including bank holidays, and this increases up to a maximum of 33 days (pro rata)
- Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
- Free meals on duty.
- We provide every employee company sick pay and life insurance
- Amazing discounts for our hotels and restaurants around the world
- Discounts from over 15,000 stores – all the way from retail to cinema
- Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!
- Most importantly, we will help you grow and develop you as an individual.
Our Unique Culture
At InterContinental London Park Lane, our ambition is to define our unique culture.
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- The kind of culture that inspires you to be all you can be.
- An invitation to tap into your unique personality to deliver and achieve incredible things.
- An expectation to play your part in empowering and inspiring others.
- An opportunity to learn, grow and push what’s possible.
- The promise of a personal and professional journey
- A place where everyone can belong and feel part of something bigger.
Our Commitment to Flexibility
We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.
Apply Now
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Legal Requirements
You must meet the legal requirements to work in the UK.
Recognition
IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
Inclusive Recruitment Process
As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
Equal Opportunity Employer
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Our Promise
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Who We Are
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
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Our Transformation
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
Our Core Values
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
Our Benefits
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our Mission
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
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