Aloft Hotels
F&B Service Expert Casual - Aloft by Marriott London Excel
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Job Title: Guest Service Expert (Food and Beverage & Culinary)
Job Number
26081495
Job Category
Food and Beverage & Culinary
Location
Royal Victoria Dock, London E16 1FR
Schedule
Part-time
Position Type
Non-management
About Aloft and Marriott
Our role goes beyond serving food—it’s about crafting a memorable and unique guest experience, where every detail, from setting tables to serving with warmth, creates an impression that transcends the transaction. At Aloft, we’re stubbornly different: modern, vibrant, and a hub for connection. Whether our guests are travellers, locals, or visitors, we strive to bring personality, comfort, and a sense of belonging.
Aloft is part of the Marriott family, a global team celebrated for its diversity, talent, and shared passion for creating meaningful experiences. We embrace inclusion, equal opportunity, and authentic self-expression. If you’re someone who loves making genuine connections and thrives in a lively, dynamic environment, join us.
Position Summary
As a Guest Service Expert, you play a pivotal role in shaping how guests remember their time with us. Your initiative and adaptability make every interaction—whether it’s personalised service, table setting, kitchen communication, or maintaining cleanliness—not just functional, but part of the experience itself.
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This is a hands-on, active role demanding:
- Moving frequently (standing, sitting, walking on uneven or slippery surfaces).
- Attention to detail (reading menus, staying aligned with food and drink standards).
- Physical engagement (lifting, bending, twisting, pushing, pulling, and carrying items up to 25 lbs unassisted or 50 lbs with help).
At every turn, your work takes centre stage in ensuring the quality, safety, and enjoyment of our guests—and the success of our property.
Key Responsibilities
Core Service Commitments
- Deliver exceptional guest service in dining areas, hospitality zones, and public spaces.
- Assist with table setting, clearing, and placement to maintain a polished, inviting environment.
- Communicate effectively with the kitchen team to ensure smooth, efficient food and drink service.
- Engage guests professionally to anticipate and fulfil their needs.
Workplace Excellence
- Uphold safety protocols, company policies, and quality standards in all tasks.
- Ensure uniform and personal presentation reflect Aloft’s modern, fun, and professional identity.
Operational Tasks
- Maintain and sanitise food preparation areas, tables, chairs, and utensils.
- Assist kitchen staff by distributing supplies (linen, cutlery, utensils).
- Process payments and resolve guest queries with a smile and a solution.
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Flexible and Supportive
- Perform reasonable related duties as needed across hotel departments, rotating as required.
Preferred Qualifications
Education & Experience
- High school diploma or equivalent (GED).
- Less than 1 year of relevant hospitality or service experience preferred (not mandatory).
- No supervisory experience required**—passion and adaptability count more than hierarchy.
Licenses & Certifications
None required.
Important Eligibility Notes
All candidates must legally work in the UK. Proof of eligibility will be requested during recruitment.
What Makes Marriott & Aloft Special
Welcome to a world where your background enriches the team, your talents are valued, and your voice matters. This is where purpose meets opportunity. Come be the best version of yourself, and connect with a community that thrives on authenticity, growth, and making travel memorable.
At Marriott International, we are committed to an inclusive and non-discriminating workplace, embracing a different mindset for everyone.
Join us today. ✨
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