Accor
F&B Team member - Casual
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Company Description
Situated in the historic city of Liverpool, the Novotel Liverpool City Center is a stylish 4-star hotel located in the heart of the city, placing you next to some of the UK's best sporting, musical, and commercial attractions. Just a stone's throw away, you can experience art and history at the Albert Docks, or why not visit the city's nightlife scene down at Cavern Walks or try one of many award-winning restaurants. Novotel is a great choice for both families and business workers looking to escape.
Guests can relax and enjoy a delicious meal in our stylish Ropewalks bar and restaurant, which serves freshly cooked local and international cuisine as well as separate choices for kids. Why not unwind in the bar where we serve a full array of drinks? The hotel boasts ten spacious meeting rooms with facilities to suit different needs. We also have a separate welcome area where you can gather before moving to your meeting room, making this an ideal place for your business needs.
Job Description
Contract type: 0 hour Casual contract
Main Objectives
- To ensure all customers are served food or drinks as ordered.
- To ensure that customers are made to feel comfortable and well looked after.
- To offer each guest a personalised and welcoming experience.
- Maintain a high level of cleanliness and hygiene both personally and within the F&B working environment.
- To be part of a dynamic workforce that supports all F&B departments and makes a strong contribution to a team.
- To have a positive and caring attitude to guests and colleagues within the department.
- Maximise revenue opportunities by upselling and packaging products within all departments.
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Summary Of Duties
- To ensure complete customer satisfaction, including setting tables, clearing tables, polishing china & cutlery, taking orders, waiting tables, bar service, in-room dining, and food delivery.
- To develop a knowledge of the menu including ingredients, allergies, cooking process, service styles, and brand standards.
- Set up and preparation of all departments, which includes all conference and events space.
- To actively work with others within the department and other business areas.
- To adhere to all company policy and procedures, health & safety, hygiene, licensing, and employee handbook.
- To process payments using the Point of Sale system for transactions of credit card and room charge.
- To actively resolve any customer queries or issues and report these to the line manager.
Essential
- Evidence of working as part of a team.
- Excellent customer service skills.
- High level of personal integrity.
- Excellent verbal communication skills.
- Demonstrate a "Can do" attitude.
- To care and build working relationships with your colleagues.
- To be able to demonstrate a flexible attitude to working in all F&B departments.
- To be professional and respectful to colleagues at all times.
- To implement and maintain all food safety procedures and policies with the food and beverage outlets.
- Where reasonable, you need to demonstrate that you are flexible with shifts and weekend working.
- To report for duty wearing the correct uniform whilst ensuring all items are clean, ironed, and well maintained.
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Desirable
- Previous experience within a hotel, restaurant, or any other F&B outlet.
- Experience of working in a busy environment.
- Evidence of working in an organised environment.
- Previous experience of using an EPOS workstation.
- Basic food hygiene certificate.
This job involves long periods of standing and walking and will also include the carrying of heavy items from time to time, moving of equipment and furniture.
Additional Information
Benefits
- Employee benefit card offering discounted rates at Accor worldwide up to 70% off
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Friends & Family Rates
- 28 days of paid holidays per year (pro rata)
- Eye Test Vouchers
- Learning programs through our Academies
- Cycle to work scheme
- Employee Vivup program with direct access to GP, high street discounts, and many more
- Discounted or free food
- Work-based Pension
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