Mercure Hotels
F&B Team Member
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Front of House Executive (Bar/Beverage)
Company Description
Mercure & ibis London Earls Court, along with Barnaby’s Restaurant & Bar, welcome guests with a warm, spacious, and comfortable experience—highlighted by stunning views of the London skyline. Currently undergoing a four-star refurbishment and rebranding, the hotel aims to transform into a modern, stylish, and innovative 12-storey establishment blending 3-star and 4-star quality.
Our commitment is to caring, impeccable service—combining a passion for excellence with a drive to achieve "beyond limits."
Our mission is to make the impossible possible—helping you realise your dreams.
Job Description
Position Overview
Department: Food and Beverage Role: Front of House Executive (Bar/Beverage) Salary: £14.85/hr Contract: Full-time (including weekends)
This role is centred around providing a warm welcome while taking hot beverage orders and ensuring customers experience exceptional service they’ll cherish. You’ll embody our focus on friendliness, professionalism, and efficiency in every interaction.
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Main Responsibilities
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Greeting & Guest Engagement
- Deliver a warm, welcoming service in the hotel’s new F&B outlets
- Uphold the brand’s image through professionalism and impeccable grooming
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Communication & Customer Service
- Fluently converse in both spoken and written English, ensuring clarity with guests
- Address guest concerns with a positive, problem-solving approach
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Beverage Service
- Prepare and serve an extensive range of cocktails and coffees
- Maintain comprehensive knowledge of menu products
- Operate effectively in your designated section or station
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Operations & Compliance
- Monitor and restock the F&B area diligently
- Process customer payments accurately
- Ensure all station labels and hygiene standards are visible and followed
- Implement cleanliness protocols, including sanitising tables
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- Sales & Promotion
- Actively encourage guests to explore hotel facilities and services
Note: The company reserves the right to amend this role to reflect business needs or the role’s evolution.
Additional Information
Perks for You
- Accor Employee Benefit Card – Discounted stays and services worldwide
- Complimentary meals during shifts
- Complimentary stays in the UK and Northern Ireland for employees
- Discounts for friends, family and staff (50% food discounts in-house)
- Pension Scheme – Secure retirement savings
- Health Insurance – Comprehensive cover for you
- Eye Test Vouchers – Regular eye health check-ups
- Uniform Provision – Standards-equipped work attire
- Learning & Academies – Training programs to enrich your skills
- Career Growth – Pathways for progression within your property or globally
- Corporate Social Responsibility (CSR): Opportunity to contribute to initiatives like Planet 21 and make a meaningful difference
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