F&B Team Member

Property: COMO The Halkin

Position: F&B Team Member

Base Location: London

Department: Food and Beverage

Reporting To: F&B Manager / Assistant F&B Manager

Tasks/Responsibilities

• Provide an efficient, polite, and courteous service to guests over breakfast service, room service, or events
• Take orders over the phone and in person in a friendly and welcoming manner
• Ensure orders are given to the Kitchen in a timely manner
• Prepare teas, coffees, and other hot beverages for guests
• Assist with setting tables, polishing china, and cutlery
• Assist the Room Service Manager/Supervisors in the overall responsibility and smooth operation of all Food and Beverage areas such as Room Service, Mini Bar, Breakfast Room, Meeting and Event Rooms
• Ensure that all areas are kept correctly with regards to storage and cleanliness at all times
• In conjunction with the Kitchen, ensure that consistent quality in production and service of food in the room service is maintained
• Ensure that all work equipment is in good working order and liaise with other departments for maintenance and repair if necessary
• Handle deliveries, inspect items, and report any discrepancies
• Refilling fridges in preparation area and mini-bars in guest rooms
• Assist in stock count and inform the Manager if stock is low
• Handle guest requests, allergies, and dietary needs with professionalism and care
• Accurately handle guest billing, ensure timely delivery of orders
• Maintain professional body language and grooming standards at all times, adhering to the hotel's policies and guidelines