Heddlu Dyfed-Powys Police
FCC Operator (Force Communication Centre)
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FCC Operator (Force Communication Centre)
Force Communication Centre (FCC) Operator – Dyfed-Powys Police
Could You Help People When They Need It Most?
Are you a good listener, reassuring, and empathetic, with a keen eye for detail and a strong customer focus? Then join Dyfed-Powys Police as one of our dedicated Force Communication Centre (FCC) Operators, where your role in answering emergency calls and supporting communities could make a life-saving difference.
About the Role
Do you have questions about the role or want to meet the team before applying? Attend one of our open evenings at our headquarters:
- Wednesday 1st July at 6pm
- Wednesday 8th July at 6pm
- Saturday 18th July at 1pm
Book your place by emailing [contact information removed].
What You Will Be Doing
As a Dyfed-Powys Police FCC Operator, you will be the first point of contact for the public in emergencies, with responsibilities including:
- Answering and prioritising both 999 (emergency) and 101 (non-emergency) calls, ensuring timely and effective deployments of police resources.
- Dealing with all customer contact (telephone, digital) – collecting, appraising, and resolving information to determine appropriate actions.
- Using STORM (System for Tasking and Operational Resource Management) to record and update call details accurately.
- Supporting frontline operational demands through effective triage and deployment of police resources.
- Responding to digital channels (social media, emails) to ensure crisis and non-emergency responses are handled efficiently.
- Providing advice, signposting, and guidance to customers, including liaising with other agencies for non-police-related matters.
- Making critical decisions that affect life-and-death situations when required.
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During the first 12 weeks, you’ll receive dedicated classroom training. Afterward, you’ll work alongside a mentor to build skills until competent in handling calls independently.
What We Offer
- 24 days annual leave (increasing to 29 days with 5 years’ service) plus 8 bank holidays.
- On-site gyms and fitness classes to support health and wellbeing.
- Discounts via the Blue Light Scheme (retails, travel, energy).
- Cycle to Work Scheme.
- Full support from our Health and Wellbeing Centre, including:
- Welfare Officers
- Counselling
- Physiotherapy
- Workplace pension scheme.
- Staff Support Networks.
- Flexible working opportunities.
- Generous maternity, paternity, and adoption leave.
- Competitive sick pay provisions.
Partial working is available – applications for part-time roles are welcome. Salaries and leave will be pro-rata for part-time staff.
Note: Successful candidates will be subject to security vetting, referencing, and a medical assessment.
Key Commitment
There is a 2-year tenure on this posting: you must remain in the role for 2 years before applying for alternative roles elsewhere in the Force.
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How to Apply
No Attainments Required!
For FCC Operator roles, you do not need to list qualifications at the application stage.
Applications Process – 3 Stages
- Online Assessment (week commencing 27/07/2026).
- Work-Based Assessment at Police Headquarters, Carmarthen (week commencing 17/08/2026).
- In-Force Interview at Police Headquarters, Carmarthen (week commencing 07/09/2026).
Welsh Language Support
- The initial assessment is completed in English.
- Later stages (assessment/interview) can be held in Welsh.
- To apply in Welsh, switch the language on the Jobs Posting Board.
- Consult the candidate guidance for full details.
Welsh Language and Diversity Commitments
We are a bilingual organisation with a commitment to two-way Welsh communication:
- Level 1 Welsh: All Dyfed-Powys Police staff are required to communicate at a basic conversational level (e.g., ability to recognise place names, use greeting phrases).
- During your probationary period (6 months), we will provide mentored support to help you reach this standard.
Dyfed-Powys Police warmly encourages applications from:
- Under-represented groups.
- Welsh speakers.
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