Sytner Group
Ferrari Personalisation Specialist
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Ferrari Personalisation Specialist
Personalisation Specialist
As Personalisation Specialist, you are the custodian of Ferrari’s personalisation universe within the dealership. You guide clients and teams through the most expressive and emotional part of the Ferrari journey, translating individual vision into refined, precise, and compliant configurations. You combine deep product and process knowledge with storytelling and advisory finesse, acting as the direct interface with Ferrari HQ and ensuring that personalisation standards, tools, and initiatives are flawlessly executed at dealership level.
What You’ll Do
- Master and continuously update your knowledge of the Ferrari Personalisation catalogue, tools, and processes.
- Support clients and Sales Executives during vehicle configuration, ensuring confident, accurate, and inspiring personalisation journeys.
- Act as an ambassador of the correct personalisation process, fully leveraging all configurator features.
- Manage and support personalisation-related orders, including SPEC, Atelier, and Tailor-Made tickets.
- Serve as the main point of contact with Ferrari HQ for personalisation topics and initiatives.
- Train and support dealership sales teams on updates to the personalisation offer and processes.
- Maintain the Atelier room to ensure it is up to date with the latest items, samples, and required tools.
- Maintain showroom standards and continuously keep the showroom presentable.
- Provide technology support, assisting clients and staff with technical questions.
- Support the marketing team with social media and events.
- Demonstrate product knowledge while presenting new and used models on social media.
- Support the sales team with video content and keep up to date on new models and technical information.
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Your Profile
- A detail-driven professional from luxury, craftsmanship, design, fashion, or premium client advisory environments.
- Naturally curious, precise, and passionate about materials, finishes, and customisation.
- Comfortable advising discerning clients and supporting commercial teams with authority and credibility.
- Structured and disciplined, with a strong respect for processes and brand standards.
Skills & Qualifications
- Strong ability to understand, explain, and translate complex product offers.
- Excellent communication and storytelling skills.
- High attention to detail and accuracy.
- Confidence working with HQ guidelines, tools, and structured workflows.
What This Role Offers You
- A highly specialised role within one of the world’s most iconic luxury marques: Ferrari.
- Direct exposure to Ferrari craftsmanship, personalisation, and Tailor-Made universes.
- Close collaboration with Ferrari HQ and dealership leadership.
- The opportunity to shape some of the most unique Ferrari creations.
- A role combining expertise, creativity, and brand guardianship.
- An opportunity to learn the sales role and progress within the dealership.
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Why Sytner?
Sytner Group offers an industry-leading benefits package in a supportive and inclusive environment.
Enhanced Benefits:
- Enhanced Holiday Entitlement – 33 days (inc. bank holidays)
- Industry-leading Maternity, Paternity, and Adoption Pay
- Career Development opportunities
- Recognition of Long Service every 5 years
- Discounted Car Schemes & High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary/community work
Sytner is committed to equity, diversity, and inclusion, ensuring all employees feel valued and can reach their full potential.
location
[Graypaul Ferrari Nottingham](https://maps.google.com/?q=Lenton Lane, Nottingham, Nottinghamshire, United Kingdom, NG7 2NR)
Address: Lenton Lane, Nottingham, Nottinghamshire, United Kingdom, NG7 2NR
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