BramahHR Ltd
Field 1st Line Support Engineer
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Field 1st Line Support Engineer
Field 1st Line Support Engineer
We’re looking for a Field 1st Line Support Engineer to join a busy and growing team based in Bracknell. This is a fantastic opportunity for someone with strong communication skills, a technical mindset, and a proactive approach to customer support.
About the Role
The ideal Field 1st Line Support Engineer will:
- Handle customer queries and technical issues confidently
- Manage multiple tasks in a fast-paced environment
- Maintain high standards of customer service
Your responsibilities will include:
- Providing first-line assistance
- Prioritising workloads
- Troubleshooting basic technical issues
- Working with Windows operating systems and remote connection tools
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You should be comfortable working with service level agreements (SLAs) and either independently or as part of a support team.
Depending on your background
You should have:
- Previous experience in a support desk, helpdesk, or coordination role (preferably in facilities, fire and security, or mechanical support)
- Strong communication skills and a professional, proactive approach
- Excellent attention to detail
- Confidence in managing tasks in a speed-driven setting
Salary & Location
- Salary: £32,000 to £37,000 per year
- Hours: Full-time, 40 hours per week
- Location: Office-based in Bracknell
What You’ll Do
- Serve as the first point of contact for incoming support requests
- Offer first-line assistance, coordinate issues, and ensure resolution
- Manage service tickets and update internal systems
- Provide clear updates to customers throughout the process
- Remote troubleshooting, escalations, and support collaboration with engineers and internal teams
- Contribute to continuous improvements in the department
- Maintain up-to-date technical knowledge through training & development
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Benefits
- 25 days annual leave + bank holidays
- Simply Health scheme
- Company pension
- Performance bonus after probation
- Ongoing training and development opportunities
Apply today if you’re excited about this Field 1st Line Support Engineer opportunity!
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