Trinity Claims
Field Adjuster
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Field Adjuster
Trinity Claims is experiencing growth and is hiring an experienced Field Adjuster within claims management to support buildings and contents claim handling.
About Trinity Claims
Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for Policy Expert. We combining cutting-edge proprietary technology with high standards of customer care to ensure seamless support from first contact to claim resolution—proving integral to customer satisfaction.
With a 4.5-star Trustpilot score, we uphold commitment, expertise, and resolute determination throughout every claim. Our team of professionals continuously earns customer trust by achieving impeccable results.
Key Highlights:
- Specialist focus on buildings and contents claims
- Proprietary technology and advanced field tools for accuracy
- Strong relationships with specialist contractors and benchmarks for service quality
The Role
We are seeking a skilled and experienced Field Adjuster to lend technical expertise and drive consistently fair, customer-focused claims outcomes. In this position, you will:
- Partner closely with contractors, suppliers, surveyors, and policyholders
- Conduct on-site inspections and comprehensive property damage assessments
- Claim progression and resolution aligned with regulatory standards and company governance
- Actively support decision-making and claims adjustment pertaining to subsidence, building pathology, and contents claims
You’ll further extend your practical skills by:
- Reviewing contractor estimates and surveyor reports
- Using Xactware and other specialised systems
- Producing detailed technical reports
- Ensuring customer transparency in claim processes and outcomes
Ideal candidates draw balance between technical authority and outstanding customer-facing skills, delivering quality solutions while maintaining high standards of customer interactions, clarity, and respect.
Key Responsibilities
Assessment & Technical Work
- Evaluate buildings and contents insurance claims for validity, damage extent, and appropriate settlements
- Conduct comprehensive site inspections, including property visits and hands-on damage inspection
- Review surveyor reports, contractor quotes, and customer invoices using industry software like Xactware
- Validate contents loss lists, accounting for depreciation, wear and tear, and policy terms
- Assess subsidence claims and review expert reports to determine appropriate remediation
- Produce scope of works reports within delegated authority limits
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Client Interaction and Stakeholder Liaison
- Provide clear explanations to policyholders on claim decisions, settlements, and policy limitations
- Coordinate efficiently with contractors, surveyors, and our approved Supplier Network for timely resolution
- Support high-level decision-making through conflict resolution, handling adjustments, or facilitating compensation reviews when needed
Audit, Compliance, and Policy
- Identify fraud indicators and escalate concerns appropriately
- Audit surveyor and contractor quality, ensuring consistency and minimising claim leakage
- Ensure all adjustments adhere to FCA (Financial Conduct Authority) regulations and internal governance policies
- Provide technical support for Financial Ombudsman Service (FOS) complaints, ensuring thorough evidence-based reporting
The Team & Deliverables
Your work will support the seamless execution of high-quality claims while upholding regulatory compliance. Successful candidates:
- Maintain adherence to FCA, internal policies, contract terms, and company standards
- Represent the customer-centred culture of Trinity Claims, promoting trust and professionalism in every contact
- Demonstrate personal development milestones, enhancing technical expertise and contributing to team best practices
Key Requirements
Candidates must possess the following essential qualifications and experience:
Technical Competency
- 3+ years of loss adjusting experience, with a proven track record in buildings and contents insurance claims
- Progressively sophisticated understanding of policy wordings and their application
- Expertise in building pathology and repairs, including reinstatement intermediation
- Strong proficiency in using digital estimating tools, specifically Xactware
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Certification & Accreditation
- CILA (Chartered Institute of Loss Adjusters) or CII (Chartered Insurance Institute) qualification is mandatory
Personal and Practical Skills
- Proficiency in loss-adjustment communication, balancing technical detail with accessibility
- High-stakes analytical and organisational skills, with meticulous attention to detail and adherence to deadlines
- Field discipline, adaptability, and resilience to manage on-site or remote claims management
- Capacity to handle challenging or sensitive customer situations without compromising professionalism or service standards
Reward & Benefits
- Market-leading compensation, with a basic salary of approximately £45,000 (DOE)
- Enhanced benefits package, including:
- 25 days annual leave, including statutory holidays
- Performance-related bonus scheme
- Car allowance for field-based travel
- Compulsory benefits:
- Life insurance cover
- Enhanced company pension scheme
- Employee awards (monthly, quarterly, or yearly)
- Special referral schemes
- Additional paid holiday on date of birth
- Paid volunteering/charity day annually
Equal Opportunity Commitment
Trinity Claims is an equal opportunity employer. We champion inclusive hiring practices and welcome all suitably qualified candidates regardless of gender, age, race, disability, ethnic background, religious affiliation, sexual orientation, marital status, or pregnancy/maternity status. Our team values diversity as a professional resource while maintaining excellence in claims management.
Contact: HR/recruitment inquiries welcome—speculative CVs not accepted.
Deadline: This role remains open until the right person is identified.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills