Field Adjuster South East and London

Department: Claims Management

Location: Home United Kingdom

Description

Make a Difference When It Matters Most – Join Our Supportive Team!

We are recruiting Field Based Loss Adjusters in London and the South East

Are you ready for a role where no two days are the same? As our next Property Loss Adjuster, you’ll take ownership of a diverse portfolio of claims, ranging in complexity and value, and make a real impact for our customers.

You’ll thrive in a fast-paced environment, managing both Domestic and Commercial claims with confidence and expertise. This is your chance to work within a collaborative, remote team that values innovation, adaptability, and professional growth.

If you’re motivated by variety, challenge, and the opportunity to shape outcomes, we want to hear from you! Bring your strong technical background, your problem-solving mindset, and your passion for delivering exceptional service—and we’ll provide the tools, support, and flexibility you need to succeed.

Key Responsibilities

• Work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year.
• Process all invoices and approve estimates within 5 working days of receipt/agreement.
• Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally.
• Full completion of all prepared site notes templates and associated documentation within set SLA’s
• Ensure that the data contained in Cq is accurate at all times.
• Assist in maintaining accurate management information by completing spreadsheets as necessary.
• Reduce elapsed timescales by providing and fostering a pro-active approach to file management.
• Identify cases of possible fraud and recoveries and refer as appropriate within set SLA’s.
• Work to ensure correct policy interpretation and validation.
• Prepare, check and approve where appropriate, reports for clients in accordance with agreed SLA’s and formats.
• Ensure files are up to audit standards at all times.
• In conjunction with designated colleagues pro-actively update customers and clients where necessary in accordance with agreed client SLA’s
• Take responsibility for following agreed/documented procedures when dealing with problems and complaints.
• Build good working relationships with clients and staff, internal and external to the Davies Group
• Maintain an awareness of business opportunities and refer all identified opportunities to Davies Group
• Responsible for out of hours calls into the Davies Group via a pre-set rota