Interactive Contact & Resolution
Field Agent
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Kick-start a rewarding career as a full-time Field Agent with iC&R, managing commercial water accounts across the Midlands. Enjoy great training, bonuses, and a varied field-based role where no two days are the same.
Field Agent
West Midlands
Field-based role open to applicants across the Midlands
Full-time, 40 hours per week, with flexibility required to accommodate varying business operating hours across client sites
Permanent position
Salary £27,032 per annum + performance based bonus (OTE £32,000)
Please note: Applicants must be authorised to work in the UK
iC&R is a specialist provider working on behalf of commercial water retailers across the UK. We focus on resolving complex commercial water account cases, from early-stage investigation through to supply disconnection where necessary. As a growing and supportive business, we pride ourselves on professionalism, trust, collaboration, and delivering excellent service for our clients.
The Role
We are looking for a motivated, reliable, and professional Field Agent to manage commercial water accounts across the West Midlands region.
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Key Responsibilities:
- Managing commercial water account cases across the county
- Conducting on-site investigations and customer visits
- Representing clients professionally in a field-based capacity
- Resolving complex cases from initial enquiry through to disconnection when required
- Maintaining accurate case records and reporting outcomes
- Working independently while supporting the wider team
The Ideal Candidate
We’re seeking someone confident, approachable, and capable of managing their own workload in a field environment. Full training is provided, so attitude and reliability are just as important as experience.
About you:
- A full UK driving licence
- Your own vehicle (fuel card provided for business mileage)
- A professional and confident manner when dealing with customers
- Strong organisational skills and the ability to work independently
- A willingness to learn and gain industry accreditations
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Benefits:
- Competitive basic salary of £27,032
- Achievable performance-based bonus with an OTE of £32k
- Company pension scheme
- Full training and ongoing development
- SHEA and NWH industry accreditations
- Fuel card for business mileage
- Supportive, close-knit team environment
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.
You must be authorised to work in the UK. No agencies, please.
Other suitable skills and experience include:
- Field Technician
- Water Compliance Officer
- Utilities Inspector
- Environmental Field Operative
- Meter Reader
- Commercial Account Investigator
- Enforcement Officer
- Property Services Inspector
- Service Engineer
- Site Surveyor
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