Eaton
Field Application Engineer
Ashington
Posted about 22 hours ago
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Boyd Thermal by EATON
Eaton now offers Boyd Thermal's optimized, cost-efficient cooling systems, which includes the largest range of traditional and advanced cooling technologies.
PURPOSE OF JOB
- Provide expert pre-sales and post-sales technical support for liquid cooling solutions in data center environments.
- Act as the technical authority and customer-facing expert for direct liquid cooling (DLC), immersion cooling, and hybrid cooling architectures.
- Enable successful design-in, deployment, operation, and optimization of liquid cooling systems across hyperscale, colocation, and enterprise data centers.
- Bridge customer requirements with internal engineering, product management, and manufacturing teams.
SPECIFIC DUTIES
- Support customers with system architecture, sizing, and selection of liquid cooling solutions.
- Deliver remote technical support during installation, commissioning, and troubleshooting.
- Review customer mechanical, thermal, and hydraulic designs and provide recommendations.
- Conduct technical presentations, workshops, and training for customers and partners.
- Assist sales teams with technical proposals, RFQs, and responses to RFPs.
- Perform thermal and hydraulic analysis to validate system performance.
- Support pilot projects, proof-of-concept (PoC) deployments, and field trials.
- Provide feedback to R&D on field issues, customer needs, and product improvement opportunities.
QUALIFICATIONS
- Bachelor’s or Master’s degree in Mechanical Engineering, Thermal Engineering, Electrical Engineering, or related discipline.
- Formal education in thermodynamics, fluid mechanics, or heat transfer preferred.
- Relevant technical certifications in data center infrastructure or cooling technologies are an advantage.
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EXPERIENCE
- Minimum 3–7 years of experience in a Field Application Engineer, Systems Engineer, or Technical Support role.
- Proven experience with data center infrastructure (cooling, racks, power, IT equipment).
- Hands-on experience with liquid cooling systems:
- Direct-to-chip cooling
- Rear-door heat exchangers
- Liquid cooling systems (single- or two-phase)
- Experience working directly with hyperscale, colocation, or enterprise customers.
- Familiarity with EU regulatory, safety, and environmental requirements is preferred.
SKILL & KNOWLEDGE REQUIREMENTS
- Strong understanding of heat transfer, fluid dynamics, and thermal management principles.
- Knowledge of data center architectures, AI/HPC workloads, and high-density rack deployments.
- Ability to interpret mechanical drawings, P&IDs, and technical specifications.
- Experience with thermal simulation tools, spreadsheets, and performance modeling.
- Solid understanding of pumps, cold plates, manifolds, hoses, quick disconnects, and CDU systems.
- Competence in troubleshooting complex multi-disciplinary systems (thermal, mechanical, electrical).
- Proficient with CRM tools and technical documentation systems.
PERSONAL ATTRIBUTES
- Strong customer-facing communication and presentation skills.
- Analytical mindset with a structured problem-solving approach.
- High level of ownership, accountability, and technical curiosity.
- Self-motivated and independent working in the field and across cultures.
- Ability to manage multiple projects and priorities simultaneously.
- Professional, credible, and confident when interfacing with senior technical stakeholders.
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RESPONSIBILITIES
- Serve as the primary technical point of contact for assigned customers and accounts.
- Ensure successful technical adoption and long-term customer satisfaction.
- Travel across the EU to customer sites, partners, and internal facilities as required.
- Maintain accurate documentation of field activities, issues, MoMs, and recommendations.
- Support continuous improvement of products, tools, and field processes.
INITIATIVE
- Proactively identify customers and work closely with sales team to a successful engagement.
- Take ownership of technical actions required to progress opportunities toward commercial closure.
- Develop and share best practices across the FAE and engineering teams.
- Contribute to technical white papers, application notes, and training materials.
- Identify upsell and expansion opportunities within existing accounts through technical engagement and solution roadmap discussions.
ENVIRONMENT
- Dynamic, fast-growing market driven by AI, cloud, and high-performance computing.
- Combination of office-based work, remote support, and frequent customer site visits.
- Collaboration with global, cross-functional teams across engineering, sales, and operations.
- Exposure to cutting-edge data center and liquid cooling technologies.
- International, multicultural working environment with high technical standards.
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Skills
Heat Transfer
Fluid Dynamics
Thermal Management
Data Center Architectures
Thermal Simulation Tools
Troubleshooting
Technical Support
Mechanical Drawings
Hydraulic Designs
Customer Engagement
Technical Presentations
Problem Solving
Project Management
Technical Documentation
Liquid Cooling Systems
Customer Satisfaction