Standard BioTools
Field Applications Scientist
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Field Applications Scientist
Join Our Mission: Advancing Human Health with Standard BioTools
A bold vision is being realised at Standard BioTools, an innovative team making groundbreaking tools to accelerate breakthroughs in human health.
As a leading provider of life sciences tools, we empower customers to drive improvements through comprehensive health insights. Become part of a collaborative culture where our team thrives by:
- Keeping customers at the heart of everything we do
- Delivering accountability and meeting commitments
- Driving continuous improvement
- Fostering collaboration with open, learning-focused communications
The Role
Customer Training & Technical Support Specialist (Remote & On-Site)
Your work will focus on adopting, supporting, and maximising the adoption of Standard BioTools CyTOF® Mass Cytometry platforms in scientific research environments worldwide. Whether remotely or on-site, you will:
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Provide customer training, including on-site and in-house courses
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Offer applications support via phone, email, and in-person, troubleshooting:
- User technical skill challenges
- Instrument operation issues
- Experimental design concerns
- Data analysis problems
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Assist in developing technical documentation (manuals, application notes, presentations)
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Support technical sales by organising applications-based seminars and product demonstrations
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Manage proof-of-principle experiments for prospective customers, and assist their grant applications
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Conduct new product evaluations with R&D and beta sites
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Deliver feedback from customers and field use back to R&D
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Maintain support documentation in the company enterprise database
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Clearly communicate project status, risks, and progress to staff and leadership
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Key Responsibilities
This role suits someone who:
- Enjoys simplifying complex technologies for adoption in the field
- thrives with challenge and adaptability
- works effectively in flexible, interdisciplinary teams
Essential Requirements
Candidates should possess:
- M.S. in life sciences required • Ph.D. + strong immunology background preferred
- 3–5 years of hands-on experience in biochemistry or cell biology lab techniques
- Prior experience in field applications support
- Expertise in:
- Troubleshooting cytometry-related software, instruments, applications, and data analysis
- Diplomacy and customer care—supporting stakeholders at all career levels
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A plus for advisory skills: ☑ High-level bioinformatics capabilities ☑ Proficiency in Microsoft Office Suite ☑ Exceptional technical writing, organisation, and communication
Travel & Flexibility
- Travel requirement: ~60% (rotating across assigned territory and wider EMEA region as needed)
Personal Attributes
✔️ Problem-solver with independent thinking ✔️ Excellent interpersonal and troubleshooting abilities ✔️ Commitment to exemplary customer experience
Why Join Us?
We are pioneering solutions with ambition—to speed discovery and healing for humanity. Ready to:
- Work with visionary teammates?
- Optional phrases: Take on cutting-edge work with global impact? Respond to us—we’re here.
Standard BioTools is an equal-opportunity employer.
Equal Opportunity Commitment
We will “consider all qualified applicants without favouring or privileging, any other parties as to race, colour, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital, pregnancy, familial care status, genetic information, or other protected status under applicable law.
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